Beyond Automation: The Real Enterprise Challenge
In today’s digital-first and AI-powered world, the future of operations lies in intelligent, self-optimizing ecosystems. With enterprises being under constant pressure to do more with less, adapt quickly, and stay ahead of the curve, autonomous operations is no longer a choice but a necessity. But to build a business that is both sustainable and future-ready, enterprises must go beyond simply adopting autonomous operations.More
In today’s digital-first and AI-powered world, the future of operations lies in intelligent, self-optimizing ecosystems. With enterprises being under constant pressure to do more with less, adapt quickly, and stay ahead of the curve, autonomous operations is no longer a choice but a necessity. But to build a business that is both sustainable and future-ready, enterprises must go beyond simply adopting autonomous operations. They need to unlock it's full potential to truly deliver meaningful outcomes, enhance customer experiences, and transform at scale with unparalleled speed.
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AI-Powered Autonomous Operations
Modern enterprises need more than just automation - they need smart, adaptive intelligence. That is where our AI-driven Autonomous Operations offering comes in. Designed as a modular and cloud-native platform, AO helps enterprises move from a reactive state to proactive, fully autonomous operations. We don’t just assess enterprises’ existing environment, but we partner with them to design, build, and implement an end-to-end solution. Along the way, we tap into powerful levers like AI/ML, Zero Trust, and Closed-Loop Automation, supported by accelerators like our Maturity Model Framework, Use-case Catalog, Governance Framework, and KPI Index. Additionally, we leverage service components such as Digital Engineering, Professional Services, Products and Solutions, and more.
Key Highlights
Tech Mahindra’s Autonomous Operations offers a modular, cloud-native, vendor-agnostic platform powered by GenAI and accelerators, enabling scalable, intelligent automation across diverse digital ecosystems.
- Modular Architecture: Modular plug & play approach supported by Open API ecosystem.
- Cloud Native Design: Cloud native platform and microservices enabled.
- Vendor Agnostic: Works across all vendor systems, eliminating lock-in and enhancing interoperability.
- Accelerator-Driven: Engineered with robust building blocks and accelerators such as GenAI Studio, Intent-based Orchestration, Data Migration Engine, Self-Assurance Governance Engine, and RCA Engine, among others.
- Pre-Built Use Cases: Pre-built catalog of use-cases covering AI Driven Marketplace, AI Led Assurance, GenAI Studio, Digital Twin, AI Native Sustainability, and more.
Benefits
With Tech Mahindra’s Autonomous Operations offering, enterprises can start their journey towards fully autonomous operations and realize multiple benefits along the way:
- >60% reduction of manual intervention in operations
- >20% enhancement in customer satisfaction ratings (NPS/CSAT)
- >50% improvement in Time to Market
- >35% reduction in Total Cost of App Development and Maintenance (ADM)
- ~40-60% improvement in Operational Cost Efficiency
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