Oracle CX Cloud, Customer Experience Cloud | Tech Mahindra

Drive Business Value

Organizations have data related to their customer behavior, demographics, and interactions throughout their relationship. There is a need for a system to provide insightful information to marketing, sales, and customer services teams to help them create a wide range of recommendations to benefit business revenues.

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Organizations have data related to their customer behavior, demographics, and interactions throughout their relationship. There is a need for a system to provide insightful information to marketing, sales, and customer services teams to help them create a wide range of recommendations to benefit business revenues.

The Business teams now have Oracle CloudCX platform to use their data to drive business value. It will enable data consolidation, process standardization and personalization to provide the customer-facing departments a good user experience to drive customer experience.

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Manage Customer Experiences Needs Better

Oracle Customer Experience Cloud is a suite of cloud-based tools for customer relationship management, sales, marketing, customer service, e-commerce and other tools, such as configure, price, and quote. Oracle also provides the on-premise CRM tool for customers to meet their needs related to customer experience.

Industry-specific cloud applications are also available through the Oracle CX Cloud suite. These include the following:

  • Communications and Media
  • Financial Services
  • High Tech, Manufacturing, and Automotive
  • Consumer Goods and Retail
  • Public Sector

Solution Highlights

Product Data Hub (PDM)

The tool to consolidate product information across systems, enforce product data quality, serialize and act as central product catalog.

Customer Data hub (CDM)

Customer consolidation from external systems, deduplication, source confidence and survivorship rules, maintain cross-reference and publish information to subscribed systems.

CX for Oracle legacy customers

Transformation engagements to migrate key or all functions from Siebel CRM to CX Cloud. This involves initiate assessments, consulting and building strategic roadmap.

Fixed Scope Offerings
  • Sales, service and marketing
  • Benefit realization staring from 30-45 days.
  • Business consulting
Oracle Siebel CRM (On-Premises)
  • Siebel customer data hub
  • Siebel – Industry applications
  • Application development and maintenance.
Oracle Fusion Sales and B2B Service Cloud
  • Customer data standardization
  • Enterprise contracts to manage subscriptions, coverage items and finance interface.
  • Customized coverage matrix to measure service SLAs.
  • Self service portal using PHP and Oracle DCS/VBCS
  • End to end integration with oracle field service.
  • Service feedback management
Oracle CPQ Cloud
  • Guided selling and intuitive user interface.
  • Contract and order management integration
  • Approval workflows and digital signatures
  • Deal management and subscription orders.
Oracle Eloqua Marketing Cloud
  • Multi-step campaign management
  • Transactional data management using CDO.
  • IP warming and campaign optimization with A/B testing
  • CRM integration
  • Account-based marketing
Oracle Responsys B2C Marketing Cloud
  • Program management
  • Integration to Bluekai and Maxymiser
  • Data exchange with infinity and unity
Oracle B2C Service Cloud
  • Customer 360 data management
  • Omnichannel enablement
  • Digital assistant
  • Service management
Oracle Field Service Cloud
  • Time-based task routing
  • Predictive workforce management.
  • Contact center integration.

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