Patient Connect -Automating Patient Journeys with Salesforce Health Cloud | Tech Mahindra

Empowering Patients with Better Connect and Care

Tech Mahindra's patient connect enables healthcare providers to enhance the patient experience by engaging them on their preferred channel, proactively communicating before, during, and after receiving care.

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Navigating Business Challenges
  • Incomplete visibility into patient's profiles
  • Communication with patients is reactive or limited to call centers
  • Lacking a complete digital experience for patients seeking ways to connect with their healthcare provider

Transforming Care with Our Patient Connect Solutions

Home Nursing Care

Covers medical or psychological assessment, wound care, pain, disease and medication management, and education. This type of home care is generally appropriate for those suffering from chronic illness, recovering from acute injury or disease, or needing skilled care to remain at home.

Home Hospice

Services offered to terminally ill patients who need regular visits and monitoring. It can be home-based or in another setting outside the hospital.

Homemaker and Personal Services

Home care aide organizations provide non-medical care or custodial care, including transportation, errands, light housekeeping, meal preparation, medication reminders, and assistance with activities of daily living. This type of home care is referred to as personal or companion care. It can be helpful to those recovering from an illness or injury or who are less capable of getting around independently.

Home Therapy Services

Home care providers offer various services depending on patient needs. Standard services include infusion therapy, respiratory therapy, occupational therapy, speech therapy, and physical therapy. Home infusion therapy, which accounts for more than 85% of revenue, includes intravenous administration of nutrients, antibiotics, chemotherapy, pain management, and other services.

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Empowering Connectivity for Better Patient Care
  • Planning and executing digital campaigns to find, attract, engage, and refer patients
  • Automating engagement journeys via multiple channels – email, text, push message, social, and advertising
  • Triggering journeys based on events or executing automated journeys
  • Integrating with CRM systems or automating file imports from an FTP location
  • Applying health assessment surveys to capture patient data for personalized care plans
  • Launching automated multi-step email campaigns with dynamic content based on patient priorities
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Enhancing Healthcare Experiences
  • Engagement with patients on their preferred channel
  • Communications based on events or execution of automated journeys
  • Personalized content based on patient needs and preferences
  • Integration with CRM systems
  • Proactive patient engagement for lower cost of care and better outcomes

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