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AftEAZE: Digital Aftermarket Platform

The future of Aftermarket begins here
Tech Mahindra’s AftEAZE platform powered by Pega technology manages the lifecycle of your aftermarket operations and extended after-sales service. We deliver a configurable and modular platform to kick-start and accelerate your journey towards a state of the art, connected and reliable aftermarket support system

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Our Service Portfolio

Connect

Connected Vehicle / Asset Management

Afteaze.Connect helps organizations derive useful insights to manage ownership costs and focus on providing uptime and predictive services for a proactive, personalized and prescriptive experience.

Service

Next-generation Service Lifecycle Management

Afteaze.Service orchestrates the end-to-end aftermarket service lifecycle, optimizing lifecycle costs and overall time to repair for effective, on-demand service

Parts

Parts Management for Spare Parts Availability

Afteaze.Parts helps in intelligently planning parts requirements with best-in-class demand forecasting models, manage inventory and fulfilment via B2B and B2C channels.

Warranty

End to End Warranty Lifecycle Management

Afteaze.Warranty brings transparency & control for manufacturers, dealers & suppliers in the claim lifecycle process with a flexible business policy authoring mechanism, and intelligent models to identify areas & optimize warranty costs.

What We Offer

Uptime Command Center

Intuitive dashboards for Command Center Agents & Fleet Managers about Vehicles / Assets, Customer, Dealers.

Predictive / Prescriptive Maintenance

Derive useful insights from the telematics data for on-time issue identification and proactive servicing.

Service Lifecycle Automation

Automation for appointment scheduling, smart field service and service ticket resolution.

AR Powered Technician Assistance

Immersive technologies-driven guided remote repair assistance and integrations to PLM and Service BOM systems.

Parts Order Management

Cutting-edge e-Commerce platform that facilitates B2B and B2C commerce for spare parts & accessories.

Parts Remanufacturing

Remanufacturing, Obsolescence and End-of-life management to ensure circular economy and enable ESG impact.

Warranty Claims Validation

Automated warranty claims processing process that is standardized, pays the right amount and eliminates claim variability.

Supplier Recovery

Support OEMs, dealers and suppliers with an end to end root cause analysis of the failures and bring transparency in the claim recovery process.

Extended Service Contracts

Improve cross-sell/upsell based on customer profiles and manage registrations / approval of contracts.

Key Platform Capabilities

Intelligent Automation

Automates & orchestrates the whole gamut of aftermarket lifecycle, creating an omnichannel experience through a unified digital hub.

Business Rules Engine

Empowers business users to author, execute and monitor aftermarket and warranty policies in a quick and efficient manner.

AI - ML Models & Advanced Analytics

Embedded for Real-time Intelligence to turn data into informative insights, helping with smarter decision-making.

Integration Connectors

Wizard based easy set up supporting all types of platforms / protocols to integrate supporting applications & data sources.

Legacy Modernization

By adopting a wrap-and-renew ideology we introduce new features that integrate, orchestrate and extend your existing application investments.

New Age Digital Technologies

Utilizing technology investments around AR, Blockchain, Cloud Services, Integrated Engineering Solutions and Business Process Services for future ready aftermarket system.

Proven Business Benefits

Learn how our platform helps all our stakeholders from OEMs to dealers, suppliers and your customers

  • Original Equipment Manufacturers
  • DEALER
  • CUSTOMER
  • SUPPLIER
  • Self-funding model – ROI driven business
  • Better customer experience and NPS - “fixed right the first time”
  • 100% correct claims and reduced operational cost by 10-15%.
  • Successful cost recovery from suppliers
  • Faster time-to-market of new business models around servicification
  • Significant reduction in diagnostics lead time. Improves FTFR, MTTR metrics.
  • Reduced repair time by 30%
  • Additional revenues from increased extended service contracts
  • Repair forecasting allows for dynamic management of inventory of spares
  • Improvement in execution speeds for timely reimbursements
  • Overall improved product ownership experience
  • Online pre approval of repairs help reduce customer waiting time from hours to minutes
  • Personalized extended warranty contracts at reduced prices
  • First-time-right servicing
  • Real time, contextual access to servicing and repair data helps improve product quality
  • Saving of parts--supplier traceability related costs and disputes
  • Reduced NTF claims through analytical tools and engineering test benches
  • Moving the recovery model from a target based approach to a root cause based approach

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