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Overview

Customers have come to expect a dynamic and tailored experience when reaching out to a contact center. Based on the latest data availability and with the use of innovative technologies, a business can quickly deliver on the customer expectations. The Tech Mahindra customer experience team has a proven track record of delivering end-to-end solutions to provide these results. By leveraging Amazon’s pay as you go usage model, we enhance customer experience since they only pay for the services used.

 

Tech Mahindra and AWS Partnership

Global Scale of Resources
2K+ AWS Certifications
200+ AWS Customer Launches
200+ AWS Customer Launches
4 AWS Competencies
4 Partner AWS Partner Programs
10 AWS Service Validations
Proven Record of Customer Success

Offerings



Experience Design and Adoption

Powering better digital customer experience with our strong consulting and domain expertise coupled with insights from leading market research and analytics..




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Disruptive Technology Adoption

With a wide range of CX product expertise including Salesforce, Pegasystems, Adobe, Mulesoft, SAP, Oracle and more, we provide the most cost – effective technology solution to our clients in their digital transformation journey.


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Operations Transformation

Achieve operation excellence with our holistic approach involving governance, cross-channel orchestration, assessment, & process management




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Competencies



User Experience Management

Our unique user-centric design approach enriches online interactions and accelerate sales.






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Web Content Management

Deliver personalized content to increase conversion and brand engagement with transcended web experience.




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Digital Commerce

Create rich ecommerce portals, mobile and web applications for seamless customer interactions and higher revenues.







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Digital Content and Process Management

Enhance digital experience for customers with platform-based offerings to manage content with AI, automation, and cloud capabilities

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Proven Benefits of our Offerings





Assured lower total cost of ownership (TCO)




Zero-defect migration in committed timelines




Robust data quality and governance mechanism





Digital Content and Process Management

Customer Experience on AWS


AWS Code Commit


AWS Code Pipeline


AWS Identity
And Access Management


Amazon CloudFront


Amazon Polly


Amazon Comprehend


Amazon Cognito


Amazon Sagemaker


Amazon Workspace


Amazon Simple Storage Servise


AWS Lambda


Amazon Connect


Amazon Polly


Amazon Lex


Amazon Quicksight

Leading the Way

  • Case Studies
TechM COVID Response Network powered by AWS Connect

Improved connected experience across the customer lifecycle with an interplay of digital strategies.

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