Posted by: Parthasarathy Gopalakrishna

Is Your IT Landscape Built to Support the Level of Digital Transformation You Need?

Having managed through the disruption of Covid-19, many business leaders are keenly aware of the need for accelerated digital transformation across their organizations – for example, so they can provide consistent, quality customer experiences (CX). Many faltered on the CX front due to fragmented line-of-business (LOB) systems and manual processes that made it even harder to respond and adapt to:

  • Supply chain disruptions such as suppliers going out of business, transportation issues, or border closures
  • Manufacturing disruptions, which resulted in plants not operating in full capacity
  • Finance issues such as not having real-time insights into operations and cash flow and the ability to predict future risk
  • HR challenges such as equipping and managing large numbers of people working from home for extended periods
    • Too often, IT departments were not able to help LOBs respond to these and other emerging scenarios due to reliance on legacy ERP systems that lacked essential cloud and digital capabilities. And ultimately, businesses were not able to pivot and adapt to provide seamless, digital-first customer experiences.

      In contrast, companies that had already moved core business IT systems (such as their ERP) to the cloud had greater agility, the ability to pivot to remote working and people management without impacting core processes, and the ability to deploy scalable, cloud-based customer experiences that kept their businesses running and even thriving.

      In a post-Covid-19 world, digital transformation has become an imperative

      So, it’s no surprise that companies are looking to implement intelligent ERP solutions from SAP that provide real-time insights driven by artificial intelligence and machine learning, predictive capabilities, and intelligent automation.

      The problem is, these transformation initiatives are typically complex, take time to implement, and are expensive. Success requires working with SAP and its strategic implementation partners who have proven industry and technology expertise in implementing the right SAP solutions and offer tools and accelerators to reduce risk and optimize costs.

      Tech Mahindra paves the way for fast, targeted digital transformation that delivers results

      Tech Mahindra, a Global Strategic Services Partner with SAP, has launched several new SAP offerings that can deliver an intelligent enterprise to customers and help ensure their success. For example, our transformation with the RISE with SAP offering leverages our pre-configured industry solutions, automation platforms, and industry cloud solutions, paving the way for an enhanced intelligent enterprise that accelerate business agility and innovation. Together with our business transformation framework and proprietary automation platforms bundled in an as-a-service delivery model, we help customers adapt to the business dynamics in the ‘new normal,’ while lowering their total cost of ownership for SAP solutions.

      In addition, Tech Mahindra’s comprehensive portfolio of services for SAP solutions, which reflect deep industry knowledge and expertise in SAP solutions and technologies, help clients work more effectively and drive business insight. And our consulting, upgrade and implementation, and applications management and hosting services encompass significant investments in frameworks, tools, and accelerators that accelerate time to market, improve quality, and result in innovative client solutions. For example, we can:

      • Deliver sustainable digital transformation: Our solutions help clients integrate their platforms across a wide range of technologies to deliver tangible business value to their stakeholders
      • Deploy industry cloud solutions: Businesses in the new world order are demanding sophisticated technologies that lower cost; increase sales, efficiency, and performance; protect the environment; and enable better management and control. We support our clients across sectors with tailored solutions. Our solutions and services offer a proven delivery model and in-depth expertise.
      • Support management of your core business: Drive more innovation and automate your core business processes using industry-specific offerings. Examples include AutoShift, a TechM Solution based on SAP S/4HANA and the SAP Business Technology Platform for Automotive supplier industries and FEEDS, a unified, real-time digital solution that provides end-to-end visibility of the fresh food supply chain with real-time traceability, condition monitoring of food products in transit, and more.
      • Optimize the customer experience: We deliver CX solutions using EAGLE, an SAP-certified accelerator for SAP Customer Experience. This accelerator enables faster time-to-benefit and return on investment, up to a 40% reduction in implementation cost, and go-live in half the time – all without sacrificing quality.
      • Enable a digital supply chain: For example, with SWIFTPLAN, Tech Mahindra’s Solution for Integrated Business Planning, we offer a fixed scope, fixed duration, and fixed price package to jumpstart your supply chain transformation.

      Learn More

      Want to learn more? Join us at SAPPHIRE NOW for session CX604 (Track: Customer Experience), where the CIO of Hillyard, Bill Grimwood, discusses best practices for B2B brands along with the benefits of SAP Commerce Cloud paired with BORN, A Tech Mahindra Company’s Eagle solution.

      Join and register for SAPPHIRE NOW 2021 to know and explore more about our solutions and offerings here: SAPPHIRE NOW REGISTRATION

      Join Tech Mahindra’s virtual booth at SAPPHIRE NOW 2021 and explore the digital transformation journey here: Tech Mahindra Virtual Booth

      Reach out to Parthasarathy Gopalakrishna ( to understand how Tech Mahindra can help you with your transformation journey. We can provide an assessment of your IT landscape against business needs, share expert recommendations, and create a digital transformation road map as part of a four-week project.


      Parthasarathy Gopalakrishna

      Parthasarathy Gopalakrishna is an accomplished and progressive leader with over 20+ years of experience in the IT services Industry. He is a perfect epitome of commitment blended with a result-oriented approach. Being a strong believer of perseverance, Parthasarathy Gopalakrishna has delivered exceptional results in the past across multiple projects with his sharp intellect, immense knowledge and strong analytical skills.

      Parthasarathy Gopalakrishna is currently serving as SAP Group Practice Head, North America at Tech Mahindra where he is responsible for the SAP North America business. Earlier, he was a Client Partner at Capgemini and prior to that, he served as Director at IGATE for almost 7 years where he was managing the delivery of SAP engagements for one of the Fortune 100 companies in the world. He has 11+ years of experience at Tata Consultancy Services where he worked across diverse domains ranging from test analysis till account management.