Having managed through the disruption of Covid-19, many business leaders are keenly aware of the need for accelerated digital transformation across their organizations – for example, so they can provide consistent, quality customer experiences (CX). Many faltered on the CX front due to fragmented line-of-business (LOB) systems and manual processes that made it even harder to respond and adapt to:

  • Supply chain disruptions such as suppliers going out of business, transportation issues, or border closures
  • Manufacturing disruptions, which resulted in plants not operating in full capacity
  • Finance issues such as not having real-time insights into operations and cash flow and the ability to predict future risk
  • HR challenges such as equipping and managing large numbers of people working from home for extended periods
    • Deliver sustainable digital transformation: Our solutions help clients integrate their platforms across a wide range of technologies to deliver tangible business value to their stakeholders
    • Deploy industry cloud solutions: Businesses in the new world order are demanding sophisticated technologies that lower cost; increase sales, efficiency, and performance; protect the environment; and enable better management and control. We support our clients across sectors with tailored solutions. Our solutions and services offer a proven delivery model and in-depth expertise.
    • Support management of your core business: Drive more innovation and automate your core business processes using industry-specific offerings. Examples include AutoShift, a TechM Solution based on SAP S/4HANA and the SAP Business Technology Platform for Automotive supplier industries and FEEDS, a unified, real-time digital solution that provides end-to-end visibility of the fresh food supply chain with real-time traceability, condition monitoring of food products in transit, and more.
    • Optimize the customer experience: We deliver CX solutions using EAGLE, an SAP-certified accelerator for SAP Customer Experience. This accelerator enables faster time-to-benefit and return on investment, up to a 40% reduction in implementation cost, and go-live in half the time – all without sacrificing quality.
    • Enable a digital supply chain: For example, with SWIFTPLAN, Tech Mahindra’s Solution for Integrated Business Planning, we offer a fixed scope, fixed duration, and fixed price package to jumpstart your supply chain transformation.

Learn More

Want to learn more? Join us at SAPPHIRE NOW for session CX604 (Track: Customer Experience), where the CIO of Hillyard, Bill Grimwood, discusses best practices for B2B brands along with the benefits of SAP Commerce Cloud paired with BORN, A Tech Mahindra Company’s Eagle solution.


Reach out to Parthasarathy Gopalakrishna (parthasarathy.gopalakrishna@techmahindra.com) to understand how Tech Mahindra can help you with your transformation journey. We can provide an assessment of your IT landscape against business needs, share expert recommendations, and create a digital transformation road map as part of a four-week project.

About the Author
Parthasarathy Gopalakrishna
SAP Group Practice Head, North America Tech Mahindra

Parthasarathy (Partha) Gopalakrishna is an accomplished and progressive leader with over two decades of experience in SAP. He is a perfect epitome of commitment blended with a result-oriented approach.Read More

Parthasarathy (Partha) Gopalakrishna is an accomplished and progressive leader with over two decades of experience in SAP. He is a perfect epitome of commitment blended with a result-oriented approach. He is recognized in the industry as a thought leader in SAP technologies.  Parthasarathy Gopalakrishna has delivered exceptional results in the past across multiple large programs with his sharp intellect, subject matter expertise and  consulting skills.
Parthasarathy (Partha) Gopalakrishna is currently serving as SAP Group Practice Head, North America at Tech Mahindra where he is responsible for the SAP North America business.  Prior to that , he had long successful stints at both Capgemini and Tata consultancy services Limited.

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