Smart Home Utilities Support Solution Powered by Arrayent IOT Platform
Thanks to Internet of Things (IOT) devices, voice assistants and high-speed networking, smart homes are on the cusp of mainstream adoption. As more and more people opt for smart homes, the support mechanism has to face unique set of challenges on a day-to-day basis.
Current Industry challenges in smart home utilities include complicated device installation, software/apps not working/showing incorrect data, security system issues/fake alarms, issues with device features/connectivity/compatibility and energy wastage/leakage, non-availability of accessories, incorrect placement & scheduling of alarm systems & sensors, device connectivity issues and optimization of energy & water usage along with ways to utilize renewable sources of energy.
The solution must cater to better device management , making household tasks easier, saving power, water & electricity, utilization of renewable energy including back-to-grid concept, automated scheduling of tasks like device contract/insurance renewal/maintenance, improved on-field technician support, deeper insight into market trends & knowledge of customer behavior through tools & technology.
Additionally, to personalized account management & proactive device management support, integrated & uniform experience across multi channels, user data insights- integrated with customized offers, digital support to home care products, community forums & social media platforms to capture customer experiences.
There should also be an inclusion of tips and advices to consumers on optimizing energy usage and recycling of water along with maximum usage of renewable energy. This will help in lowering bills while promoting the concept of back-to-grid through a bi-directional metering system.
Tech Mahindra Solution based on Arrayent Device Platform:
Tech Mahindra provides the best in class solution for Smart Homes. The services have the capability to be customized based on customer insights through advanced analytics. We ensure that non-value add activities are eliminated and the support team is focused on providing improved customer experience services.
TechM - Arrayent IOT Platform provides an E2E solution to develop, deliver and support connected devices. It provides mobile & enterprise apps real-time, secure & scalable interactivity with devices as well as real-time triggers.
There are multiple self-serve options available to the customers. These options have the capability where the customer can monitor and track devices on a real-time basis, receive insights on device performance & alerts about a required repair or maintenance service while scheduling tasks like device renewal, insurance renewal, or technician visit for maintenance.
Our mobile app allows the customers to easily manage the functioning of all the devices using its multiple capabilities. It has the capability for customized dashboard like energy consumption dashboard which can allow the customer to optimize energy usage across devices and also schedule the devices’ service, repair or replacement on a real-time basis.
Additionally, Insight Data Services provides secure access to end users and device data via files and APIs, while EcoAdaptor Ecosystem Integration as a Service enables the development of cloud-to-cloud integration with most cloud partners, allowing complete customization.
Strategic Ways to Utilize Smart Home Support
- Auto-update of account basis customer contact & account activity
- Proactive notifications to customer on energy consumption & device functioning
- Technician appointment fixed basis device delivery date
- Devices offered to customer basis existing network & systems
- Maintenance plan & device management details provided at the time of installation
- S/W upgradation done ensuring apps are compatible & connected
- Renewals auto-scheduled with one-click processing
- Payment methods easily changed by customer with auto-debit/credit on payments and refunds
- Credit points auto-updated basis device purchase/service and usage
- Installation process to include device integration & compatibility test
- Easy customization and configuration of safety & privacy settings
- Push notifications on mobiles to manage all the devices
- Device usage tips provided based on customer behavior analysis
- Scheduled maintenance alerts sent in advance for devices/sensors
Tech Mahindra – Arrayent IOT Platform
Arrayent cloud services is specifically designed for manufacturers of mass-market consumer home products. It comprises of three main services:
Arrayent Connect Services are at the center of Arrayent’s IoT platform, virtualizing devices in the cloud. It provides mobile and enterprise apps real-time, secure and scalable interactivity with devices as well as real-time triggers
Arrayent Insight Services provide secure access to end users and device data via Files and APIs. It is the foundation for producing insights into end user behavior, product usage, sales trends and other analytics
Arrayent EcoAdaptor Services enable the development of cloud to cloud integration with most cloud partners with full customization