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Microsoft Dynamics
Tech Mahindra is working with 150+ Manufacturing clients globally across Automotive, Aerospace & Defence, Discrete

Enabling superior digital customer experience leveraging the Dynamics 365 CE platform

TechM is one of the early investors on Microsoft Dynamics CRM, with a dedicated Centre of Excellence (CoE) established over a decade ago. Tech Mahindra is a Gold Certified partner for Microsoft Dynamics.

We are encouraged by the potential of the Dynamics platform (and its business solutions ecosystem).

We started our journey delivering Dynamics CRM Sales, Service and Marketing automation solutions for our Enterprise customers in multiple geographies. Our experience has been across industry verticals, notably in BFSI, Communications, Manufacturing and Public Sector.

Along our evolution journey, we have built award winning vertical domain solutions on the Dynamics platform and implementing them successfully for customers. Tech Mahindra has also been a product engineering partner for Microsoft for Dynamics’ Field Service module.

Our focus will continue to be on building Dynamics CRM solutions for select industry verticals, creating IP and deepening our capabilities to deliver Next Gen digital solutions for our customers by enabling them to leverage the full capabilities of the Dynamics 365 CE platform.

Highlights

Who we serve

Our key verticals include BFSI, Telecom, Manufacturing and Public Sector.

We enable our customers to drive transformation across the spectrum of customer engagement processes and touchpoints, leveraging the Dynamics 365 CE platform and the extended Microsoft Business Applications Solutions ecosystem.

Our core focus on the business functional areas help customers provide persona driven, personalized digital CX to their customers which will help them improve their revenues and customer retention.

Tech Mahindra’s service offerings in Dynamics CRM space include Consulting, Implementation and Managed services to enable customers in their legacy modernization and digital transformation initiatives for offering enhanced customer experience, enhanced customer retention and increased revenue.

Aside of the modernization / re-platform of the operational CRM processes, these include digitally enabled customer experience processes enabled by automation (bots, virtual assistants, co-browse assistants), digital self-service, AI driven analytics and customer insights across customer management touchpoints.

Tech Mahindra offers flexible, customer centric customer engagement and delivery models – that are robust and time-tested.

Solutions

MOVES highlights

MOVES Solution overview

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