FLEX Digital Workplace Services
Tech Mahindra offers the full spectrum of Digital Workplace Services right from procuring the device, to provisioning it anywhere, supporting the estate and deprovisioning it, using the latest in artificial intelligence (AI) to ensuring the user experience is at its best.

Engineering Services & Solutions

“A LEADER” within NelsonHall Advanced Digital Workplace Services NEAT

This reflects our ability to meet future client requirements as well as delivering immediate benefits to our digital workplace services clients
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Workplace for the Future

Over time, as mobile technologies have ensured access to information at our fingertips, the expectation of the workplace has also evolved. The convergence of distributed offices, remote workers, cross-team collaboration, and the need for instant access to resources has opened a completely new world of possibilities.

Tech Mahindra’s FLEX workplace solutions help enterprise chart their course from a traditional desktop environment to a responsive, digital workspace environment while maintaining compliance and security controls

Manage over 2.2 million users
Supporting 42 languages from 25 delivery center
Strong alliance ecosystem across next-gen technology providers
Accreditations from leading Industry research analysts and advisors
Deep experience in supporting clients in their digital workplace (DWP) consulting and transformation services
Over 100 global clients and over 5K practice workforce, 60% of the workforce is certified in various DWS technologies
Proven solution accelerators leveraging AI and analytics to help enterprises improve experience for their end users while ensuring security and compliance

What We Offer

FLEX Automate

TechM’s FLEX Automate is the key pillar of our strategy for a user centric service delivery. Automation is split in four pillars: enhanced engagement, service management, AI and analytics.

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TechM’s FLEX DaaS (Desktop-as-a-Service) provides you end to end device lifecycle on a OPEX model.

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FLEX WaaS by Tech Mahindra is designed to deliver the highest level of security using hybrid workspace delivery model.

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FLEX Provision

Tech Mahindra uses the principles of cloud first, mobile first to provision and enable devices for our clients.

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FLEX Assist

Modernized assistance with Personalized and proactive services for best user experience.

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FLEX Collaborate

This assist client with collaboration tools like Microsoft Office 365 and Google Workspace; enterprise file synchronization and sharing (EFSS); or business applications, like Salesforce or Workday.

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FLEX Secure

Workplace security delivers all wide array of services that are tightly integrated with enterprise security standards and compliances.

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Tech Mahindra’s FLEX eXM aims to capture, measure, report and improve users end to end experience by tracing and tracking all the digital touch points and telemetry data.

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Automation Redefined

Our automation solution is rapidly changing the service operations with highly proactive and cognitive services creating a world class experience. We aim to give a rich user experience by implementing personalized bots, self-service, self-heal, cognitive and machine learning (ML) solutions that automate the most common user requests and issues.


TechM has been leveraging end-user automation to help clients create business-aligned services and has deployed this at several clients.

  • Experience-based metrics to measure user experience (UX)
  • Digital experience monitoring
  • Focused on zero-touch IT automation and flexibility
  • A robust and flexible end-to-end enterprise grade chatbot platform.

A Smart visibility to the expenditure

FLEX DaaS provides you solution right from procuring the hardware, to provisioning it, supporting it, and disposing it in a sustainable and environmentally friendly manner, the entire lifecycle is managed by Tech Mahindra. You get smart visibility to the expenditure on per employee per month and are easily able to flex up and down based on your demand visibility. Working globally with all major original equipment manufacturers (OEMs), we can get preferential rates and solve imminent billing issues that some clients face in certain countries.


  • Catalog based ‘as-a-service’ model, aligned to the user persona
  • Predictable and scalable OPEX model, which is a single, predictable price per device per month
  • Globally applicable device OEM discounts, competitive pricing structure
  • Just in time PC refresh cycles serving up-to-date hardware ensuring currency
  • Asset management services from procurement to disposal
  • Enable zero-touch user provisioning through factory imaging
  • DaaS bundled with unified endpoint management (UEM) solution for comprehensive end-point management
  • Analytics driven device optimization
  • Open avenues for reuse of refurbished devices for philanthropic initiatives
  • Sustainable disposal of devices

Complete flexibility on devices & Infrastructure

Tech Mahindra’s usage of automation and our deep expertise in the enterprise mobility solutions, enables clients to seamlessly enroll their choice of devices – be it corporate owned, or user owned (BYOD) or a mobile device – IOS or Android. Apart from the devices, TechM leverages its expertise to assist clients in provisioning of other aspects of infrastructure like Office365, Google workspaces, On premises directory, Azure AD, and managed print services.


  • Self Service Device Provision: Simplify the device provisioning and repurposing process through Windows Autopilot. Device can be enrolled, and the entire process can be self-serviced by the end user.
  • Custom and Golden images: Build, deploy and manage traditional images for custom setup
  • Applications Packaged in Multiple Formats: All applications packaged in multiple deployable formats and integrated with ITSM and software deployment software for auto deployment of applications
  • Optimize Printer Fleet: Managed print services provides a way to optimize the printer fleet and use printer services in a more sustainable way

Zero-Trust Security Framework

Workplace security by Tech Mahindra is designed to deliver enterprise class security using standard and enhanced practices of security framework for workspace users, devices, application, and data. Workplace security delivers all wide array of services that are tightly integrated with enterprise security standards and compliances. The solution is built upon the zero-trust framework and ensures that the devices, network, and the data is secured and at the same time transparently available to the authenticated end user.

Everything you Need to Know

Leading the Way

22k+ users moved to WaaS for an Australian Banking major

Our WaaS solution enabled the client to achieve 125% utilization of workspace

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40% cost reduction for US-based Healthcare Insurance Company

Over 50k users were moved to WaaS offering, leading to 40% cost reduction over 5 years

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100% daily back up success rate for an Australian airline career

Our WaaS solution reduced operational cost by 30% & ensured 100% daily back up success rate

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Decoding the eXperience Level Enigma with TeXLA

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How to measure the success of rapid Workplace Digitization through XLs?
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Meet Our Leadership

President & Global Head – Integrated Cloud and Delivery Excellence
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Suri Chawla
Global Head- Cloud.NXT
Subin John
Global Head- Digital Workplace Services

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The Eco Engine

Reduce your carbon footprint using any of these modes.
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    One of the world's first website to run on Dark Mode by default.
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    Save energy when you're not looking at your screen.