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FLEX eXM
Tech Mahindra's eXM solution will bring in real-time analytics, insights, and ability to quickly act on the findings in the digital workplace through proactive user experience management focused on user experience and real-time visibility, across the enterprise.

Enhanced End User Experience with FLEX eXM

Holistic user experiences with IT devices have been gaining attention in the technology space for some time now. This experience is the culmination of multiple touch points for the user, which eventually results in what the user feels about the IT. Tech Mahindra’s FLEX eXM aims to capture, measure, report and improve users end to end experience by tracing and tracking all the digital touch points and telemetry data, ensuring an agile environment is presented to the user and continuous and real time changes are made to the estate.

Highlights

  • Tech Mahindra's eXM solution will bring in real-time analytics, insights, and ability to quickly act on the findings in the digital workplace through proactive user experience management focused on user experience and real-time visibility, across the enterprise.
  • Tech Mahindra's eXM ensures user centricity and provides persona-based support. With the virtue of near – real time monitoring and analytics on every connected device (laptops/desktops), every binary, every connection, every execution on the user device will provide unique actionable insights to effectively manage security & compliance, application availability from the user end, end user device performance, changes, and associated network performance.

TechM XLA

Tech Mahindra defines eXperience level agreements, as a set of metrics that aims to measure user experience across the board, for any IT services being consumed by users, almost real-time, through IT outcomes, as a function. There are a broad range of market definitions of XLs, but the common denominator for XLs to exist is the measurement of user experience for IT outcomes that IT delivers as a service.

Tech Mahindra’s XL framework, Tech M XLA™ brings about a balanced view of the right XL metrics that should be onboarded and measured, at the right end-user touchpoints with the right visibility and governance framework in place.

Leading the Way

  • WhitePapers

Decoding the eXperience Level Enigma with TeXLA

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How to measure the success of rapid Workplace Digitization through XLs?

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Everything you Need to Know

  • Blogs
Redefining Workspaces of the Future – a joint whitepaper with Intel
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