Retail and Consumer Goods | Tech Mahindra

Driving Retail Transformation

Tech Mahindra has years of expertise in providing solutions to global retailers and CPG companies. We have the privilege of supporting over 400 clients worldwide. Our team is well-equipped with industry-leading capabilities and retail solutions that enable us to deliver transformative results. We jointly focus on several critical areas, including digital supply chain, customer experience, omnichannel retail, store of the future, and legacy modernization.More

Tech Mahindra has years of expertise in providing solutions to global retailers and CPG companies. We have the privilege of supporting over 400 clients worldwide. Our team is well-equipped with industry-leading capabilities and retail solutions that enable us to deliver transformative results. We jointly focus on several critical areas, including digital supply chain, customer experience, omnichannel retail, store of the future, and legacy modernization. whether you need to implement cutting-edge technology solutions, enhance your customer experience, or optimize retail operations, our team supports you every step of the way.

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Our Services

Store Re-Imagination

Stores of the future focus on the adoption of new technologies such as IoT, computer vision, video analytics, and RFID.

Customer Experience

We focus on UI/UX transformations, metaverse, and NFT implementations enabling hyper-personalization

Sustainability

We enable operational eco-efficiency and sustainability while ensuring business profitability.

Digital Supply Chain

We center on AI/ML demand sensing and forecasting solutions for E2E visibility and deeper insights based on advanced analytics.

Direct to Customer

We transform stages in the customer journey, including CX, hyper personalization, last-mile delivery, and support.

Legacy Modernization

We help modernize ERP digital cores and migrate from legacy apps to enable integration with emerging tech.

Data Analytics

Unlock the power of your enterprise data with our offerings in data advisory, data management, data migration and operations.

Business Process Operations

With our AI/ML and RPA-driven automation, technology-led front/back-office transformation, and conversational AI, businesses can expect to see increased accuracy, improved efficiency, enhanced customer experience, and engagement.

Industry 4.0

Get an integrated view of your factory, supply chain, and support functions with our Industry 4.0 solutions. Benefit from real-time/remote monitoring for all your connected workers, processes, and equipment.

Industries We Serve

Fashion and Lifestyle

The fashion industry is on the cusp of a major transformation. In recent years, retailers discussed the metaverse and NFTs, with some brands experimenting with these concepts.The seismic technological shift for the fashion industry includes new applications throughout the value chain, from design and manufacturing to marketing and sales. At Tech Mahindra, we support fashion retailers with metaverse, omnichannel digital marketplaces, immersive technology, and micro fulfilment centers (MFCs) for supply chain efficiency. 

Food and Beverage

The food and beverage (grocery) industry continues to face numerous disruptions: rising supply chain costs, labor and raw material shortages, geopolitical conflicts, changes in consumer behavior and expectations, and the ongoing cost-of-living crisis. Grocery retailers today need to transform, navigate these disruptions, and meet consumer demand. We look these as opportunities and develop new solutions to help retailers reduce their overall spend by establishing intelligent fulfillment, demand planning, and warehouse automation. We also help create  solutions that seamlessly integrate physical and digital customer experiences.

Personal Care

Consumers seek environmentally-friendly personal care products made with a focus on sustainability and transparency. The rise of the digital shopping has redefined convenience. That is why we enable brands to build sustainable design, reach out to consumer through multiple channels, and provide personalized shopping experiences.

E-Retailer

E-retailers roles have become highly complex, with increasing customer expectations only adding to this complexity. The scale of this responsibility is immense and, as a result, the cost of serving the same customer base and customer acquisition is rapidly increasing. We help clients deliver commerce at the pace of modern life, utilizing a comprehensive approach to maximize customer experience through business transformation. We provide E2E direct-to-consumer solutions to manage the complete customer lifecycle: optimal acquisition, e-commerce, hyper-personalization, delivery and returns.

Consumer Healthcare

With increasing demand for convenient, personalized care, the consumer healthcare sector is rapidly evolving. We help each client navigate the changing landscape by offering innovative solutions that meet the evolving needs of patients worldwide. From leveraging digital platforms to enhance patient engagement to providing customized product recommendations based on data analytics, we help consumer healthcare companies improve their offerings and drive growth in the industry. 

Leading the Way

Leading the Way

White Paper

Unified omnichannel Retailing: Still a Distant Thought?

Omnichannel adoption is a gradual journey from silos to multichannel with full integration to achieve optimal customer experience.

Case Study

White Paper

The Rise of Consumer Wearables

Covid-19 has brought dramatic change in how people monitor and track their health.

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Case Study

Supply Chain Analytics Dashboard

For Global Food Major.

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Case Study

Digital Transformation – Supply Chain

For a Leading UK Apparel Retailer.

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Case Study

Omni Channel Customer Experience Transformation

For India’s largest e-Commerce and Online Retailer.

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POV

Emerging Technologies in Retail Industry

Driving Personalization in the Retail Industry with Emerging Technologies.

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