AI-driven Information Services Transformation | Tech Mahindra

Art and Algorithms: The New Operating Systems for Information Services

The future of information services lies not in data or AI technology alone. It requires a combination of art (research, domain judgment, and compliance discipline) and algorithms (automation, scale, personalization, and governance).

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The future of information services lies not in data or AI technology alone. It requires a combination of art (research, domain judgment, and compliance discipline) and algorithms (automation, scale, personalization, and governance).

In this Agentic era, clients expect an ‘ask-and-answer’ tool embedded in professional products to enable research, risk analysis, and compliance workflows with clear audit trails. As information services products are heavily used in regulated industries (credit, lending, underwriting), trust and audit readiness are non-negotiable, and privacy laws and cyber threats raise the stakes.

Tech Mahindra’s solutions enable the pivot to become AI-enabled insights providers by modernizing platforms, embedding Agentic workflows, and building governed AI into products and operations so outcomes can scale without compromising compliance discipline.

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Our Offerings

Proprietary Data Platform Modernization

Unifies fragmented legal, financial, regulatory, and risk datasets into a single governed platform to support analytics, AI models, and digital product delivery.

Unifies fragmented legal, financial, regulatory, and risk datasets into a single governed platform to support analytics, AI models, and digital product delivery.

Develops AI models trained on proprietary data sets, taxonomies, and in-house expert knowledge while ensuring full data governance and risk compliance.

Post M&A Data Integration and Enablement

Integrates newly acquired datasets, products, and technology for quicker value realization from acquisitions.

Agentic Software Development

Helps rapidly build and deploy secure AI-driven enterprise solutions across channels using TechM’s Swifter.io platform for agentic SDLC builds.

Custom Agent Development (Orion Framework)

Facilitates product innovation, enabling customers to go beyond data access and get quick answers on due diligence, underwriting, risk, and analysis using TechM’s Orion framework.

Foundation Model-Based Recommendation Engines

Provide relevant and critical articles, journals, and datasets by deploying TechM’s Indus LLM model.

Responsible AI Governance

Centralized ops for managing AI risk, data governance, compliance, regulatory adherence, and auditability across the proprietary Data assets.

VerifAI Guardrails and Provenance

Our AI platform to enforce compliance, governance, and end-to-end data lineage and change tracking so every decision is traceable, auditable, and defensible.

Rights and Licensing Management

Entitlement enforcement and usage monitoring across licensing agreements—ensuring AI training use and institutional subscriptions are tracked and billed correctly.

Back Office Automation with AI Agents

Deploy agents across finance, HR ops, procurement, billing reconciliation, and legal contract management.

AI-Enabled Data Collection, Structuring, and Enrichment

AI-led extraction, classification, and structuring of information from legal and regulatory filings, documents, and external data sources. Tagging, summarizing, and connecting datasets to update information products faster.

Agentic Editorial Supply Chain Automation

AI agent-led content and research workflow, exception handling, and status tracking across editorial workflows with ‘human-in-the-loop’ reduces cycle time and manual handoffs between teams.

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