AI Virtual Summit Intersection of Customer Experience & AI in Financial Services

Objective

Customer Experience (CX) and Artificial Intelligence (AI) will play a very critical role as we transition to the “new norm”. Banks and financial institutions will need to adapt or speedup the utilization of AI and its capabilities. The intersection between CX and AI will be more important than ever. AI solutions such as conversational BOTs will need to be more than just process flows but will need to utilize machine learning, analytics and NLP to provide the CX customers will expect. Customers engagement with bank brands has changed forever. AI will power this new human behavior shift and what financial services firms need to incorporate for each of their channels to stay relevant.

This summit will focus on how customer experience and behavioral shifts along with AI as the gate keeper in the cross roads of a customer’s journey. We will present viewpoints from accredited market analysts, a leading behavior science agency, executives from the industry, and fin-techs that are enabling this new paradigm all powered by AI. Please join us for this amazing journey to be taken, enabled, and powered by the next gen CX /AI solutions.

This summit will largely focus on discussions around

• Embracing Digital Innovations such as Automation, AI and RPA initiatives and adapting to change.
• The relation between customer experience and customer journey - the impact of behavioral science.
• How AI solutions will become bigger players in the client engagement (not just conversational but end to end customer centric focus with human intelligence).
• How TechM & and its portfolio companies are working with organizations to drive CX / AI capabilities, both in the physical and digital landscape.