AI Virtual Summit Intersection of Customer Experience & AI in Financial Services
Objective
Customer Experience (CX) and Artificial Intelligence (AI) will play a very critical role as we transition to the “new norm”. Banks and financial institutions will need to adapt or speedup the utilization of AI and its capabilities. The intersection between CX and AI will be more important than ever. AI solutions such as conversational BOTs will need to be more than just process flows but will need to utilize machine learning, analytics and NLP to provide the CX customers will expect. Customers engagement with bank brands has changed forever. AI will power this new human behavior shift and what financial services firms need to incorporate for each of their channels to stay relevant.
This summit will focus on how customer experience and behavioral shifts along with AI as the gate keeper in the cross roads of a customer’s journey. We will present viewpoints from accredited market analysts, a leading behavior science agency, executives from the industry, and fin-techs that are enabling this new paradigm all powered by AI. Please join us for this amazing journey to be taken, enabled, and powered by the next gen CX /AI solutions.
This summit will largely focus on discussions around
- Embracing Digital Innovations such as Automation, AI and RPA initiatives and adapting to change.
- The relation between customer experience and customer journey - the impact of behavioral science.
- How AI solutions will become bigger players in the client engagement (not just conversational but end to end customer centric focus with human intelligence).
- How TechM & and its portfolio companies are working with organizations to drive CX / AI capabilities, both in the physical and digital landscape.
Event Details
Our Speakers
Head of AI Business Development Tech Mahindra
SVP & Head of BFSI & Enterprise Alliance Tech Mahindra
Vice President – Banking Applications Forrester Research
Managing Director and Chief Operating Officer for US Consumer Banking Operations Citibank
Country Head Creative Virtual India
Head of AI-CoE, NA Tech Mahindra
SVP – Financial Services MadPow, A TechM Company
Co-Founder EDM Council
VP, Global Customer Care – Platform development and AI Mastercard
When