Telecom Consulting

Navigating Change in a Rapidly Evolving Industry

The telecom industry is rapidly transforming due to evolving consumer expectations, 5G advancements, digital disruptions, and the need for agile, cost-effective operations. This dynamic environment presents challenges and opportunities for telecom operators to adapt their strategies and remain competitive. They face pressure from shrinking traditional revenue, financial strain, rapid tech shifts, evolving customer needs, fierce competition, and regulatory challenges, making strategic transformation essential.

Our Telecom experts understand the challenges and opportunities on the horizon. The team works with Telecom business and technology leaders and other stakeholders to help them capitalize on unique opportunities, create new business models, and shape a connected future using data, technology, and customer-focused strategies to become autonomous businesses.

CIS Thumbnail

What We Do

We empower telecom operators to adapt, innovate, and lead in a dynamic industry. Our expert consulting in business strategy, digital transformation, and network management helps operators stay ahead and drive sustainable growth.

Our services unlock new revenue streams, enable digital transformation, improve customer experience, and optimize operations.

How We Help

We work with Telecom leaders focusing on four areas of Business Model Innovation ( Unlock new revenue streams through smart bundling, subscription models, and strategic ecosystem partnerships—ensuring long-term growth and relevance), leverage Digital Ecosystems ( Harnessing the power of digital platforms, AI, and data-driven insights to enable seamless partnerships, new monetization models, and enhanced customer engagement), Network Management & Optimization ( Maximizing network efficiency with AI-driven automation, predictive analytics, and strategic 5G, IoT, and cloud-native infrastructure investments) and Enhance Customer Experience ( Boosting customer satisfaction and retention with hyper-personalized services, zero-touch digital interactions, and AI-powered service enhancements).

We have adopted three core pillars as our key tenets to drive sustainable growth:

Simplify – Streamline operations & optimize costs

  • Telco Strategic Cost Transformation
  • Telco Product Portfolio Simplification
  • Fiber Business Process Re-engineering

Modernize – Embrace digital transformation & automation

  • Autonomous Operations
  • Telco CX Transformation
  • Digital Transformation
  • Network Strategy & Consulting (NW Modernization)

Monetize – Unlock new revenue opportunities

  • Telco to TechCo Transformation
  • Digital Platform Transformation and Enablement
  • New Offerings B2C, B2B, Data, AI, Cyber security
  • Mergers, Acquisitions & Divestitures (MA&D) Advisory

Our Key Services

Autonomous Operations

  • AI/ML-driven network automation.
  • Self-healing network capabilities.
  • Automated customer support & service management.

Cost transformation

  • OPEX reduction strategies.
  • Process re-engineering & automation.
  • Asset utilization optimization.

Customer Experience Transformation

  • Zero-touch digital store implementation.
  • AI-based customer insights & personalization.
  • Customer journey redefinition for enhanced engagement.

Digital transformation

  • 5G monetization strategies.
  • Telco cloud migration & architecture optimization.
  • Edge computing & IoT integration.

Fiber Business Process Re-engineering

  • Streamlined service delivery models.
  • Operational efficiency through automation.
  • Enhanced customer satisfaction & faster fiber rollouts.

Merger, Acquisition, and Divestitures (MA&D) Advisory

  • Due diligence & strategic planning.
  • Integration & separation management.
  • Business synergy realization & risk mitigation.

Network Consulting

  • 5G, IoT, and network evolution strategy.
  • Cost savings analysis & network transformation.
  • Network audit & due diligence.

Telco Product Portfolio Simplification

  • Rationalization of telecom service offerings.
  • Improved operational efficiency & customer experience.
  • Accelerated time-to-market for new products.

Impact We Create

Focus on value velocity

Our consulting services have delivered tangible, data-driven results, driving revenue growth, enhancing customer experience, and optimizing networks. Some of the impacts we created:

Revenue Growth & Business Models

  • 15% ARPU growth through service bundling
  • New revenue streams from 5G & IoT monetization

Customer Experience & Digital Transformation

  • 20% NPS boost via zero-touch digital stores
  • 25% churn reduction with proactive service management
  • 42% improvement in time to establish first contact with a customer from 14 mins to 8 mins avg/engagement

Network & Operations

  • 30% cost savings with autonomous network operations
  • 40% faster 5G and fiber deployment
  • 25% less downtime through AI-powered predictive maintenance

Others

  • 70% engagements assigned to SM with Zero Touch
  • 90% improvement in time to assign engagement - from 8 mins average to under 1 min/engagement
  • Swivel chair eliminated by 80% using single-screen experience

Explore More

Financial Services Consulting

Manufacturing Consulting

Business Value Realization

Data and AI Consulting

Enterprise Evolution

Tech Delivery Excellence

Technology Strategy and Consulting

Growth Acceleration Consulting

Get In touch

Need More Information?
We will take approximately 3-5 working days to respond to your inquiry.

By clicking on the submit button, you agree with the privacy policy.