Author Profile

Sham Arora

Chief Technology Officer, Tech Mahindra

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Sham is Chief Technology Officer (CTO) at Tech Mahindra, driving enterprise-wide innovation and engineering-led solutions. With deep expertise in digital transformation, cloud adoption, automation, and platform modernization, Sham is passionate about creating future-ready ecosystems that deliver measurable business outcomes. As CTO, Sham shapes Tech Mahindra’s technology vision and strategy, aligning innovation with business value creation and accelerating the company’s journey toward a digital-first, hyperconnected world using AI as a central lever for transformation. His focus on building resilient, scalable, and sustainable technology architectures ensures that global enterprises can modernize and thrive in an era of rapid change.

Insights

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For many enterprises, getting onboard with AI means making it an access program. They deploy a set of models, obtain licenses, implement employee integration and training, and encourage experimentation. While this approach creates an illusion of progress through activity, it does not produce enterprise value. Sustainable AI adoption, on the other hand, requires a management approach that unifies business outcomes, human accountability, process redesign, technology controls, and unit economics. The central question for a CXO therefore is about how to convert AI into trusted, repeatable, and economically attractive outcomes.

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For most organizations, the burning question today is whether they can meaningfully convert AI’s rapidly expanding capability into trusted, repeatable, and economically sustainable advantage. As the adoption of powerful models becomes more widespread, differentiation hinges on the enterprise system built around them, which includes proprietary context, domain intelligence, workflow integration, governance, adoption, and measurable outcomes. This requires a significant shift in how enterprises approach AI, moving way beyond viewing them as a collection of pilots, procurement cycles, or specialist innovation programs.

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On June 12, 2026, three days after launch, Anthropic disabled global access to Claude Fable 5 and Mythos 5. This was in response to a US government export-control directive barring foreign nationals, including Anthropic's own employees, from using either model. Since there was no path to comply selectively, Anthropic pulled the models for everyone.