Energies and Utility
We provide customers intuitive ways to make informed decisions on electric, water and gas usage with Natural Language Processing Technique in Customer Communication with Virtual Agents.


AI can help Energy and Utility companies fill important gaps in customer care, free up person-hours through greater efficiency, and also ensure reduced energy and resource leakage.

AI powering energy and utility sector forward

The Energy and Utility sector is undergoing significant transformation globally with new technologies opening up avenues for driving greater efficiency While the regulatory structures and industry innovations are enabling greater empowerment for the end user, companies are also facing pressing challenges in understanding customer insights, thereby meeting their demands and plugging resource leakages.

Industry Gap

  • Customer queries about hard-to-understand bills and issues like real-time energy and utility usage go unresolved by energy companies
  • Maintenance and repair for underground pipes is delayed because of manual engineering assessments of video data
  • Efficient energy forecasting systems are needed by renewable energy producers to improve their OPEX


Our AI Service offerings in BFSI vertical include Consulting Services, Text Analytics (NLP), Intelligent Automation – Business & IT, Computer Vision, Virtual Assistants & Voice, and Advanced Analytics (ML).


Tech Mahindra’s AI powered solutions are designed to:

  • Help consumers make better informed decisions about electric, water and gas usage
  • Enable companies understand and address consumer demands better
  • Reduce repair and maintenance time considerably with improved accuracy
  • Create a path towards a sustainable future

Solutions and Benefits

  • Solutions
  • Benefits

    Customers are often confused over complex energy and utility bills, and lack of responses to queries by energy companies multiplies the issue. Our AI-first Digital Customer Experience system uses Natural Language Processing (NLP) technique in customer communication with virtual assistants, which simplifies understanding and responding to customer queries. ML guides companies with better customer segmentation & insights, for better resource and energy usage, to improve customer experience and reduce service cost.


    Companies face delays in maintenance and repair work for underground pipes due to lengthy assessment and manual inspection of video data. Our AI-based platform employs ML-ANN methods to determine the pipes’ condition and location help store and map the data on the cloud, and turn a 2 day process into a 2 minute quick solution with increased review accuracy.


    Renewable energy producers require efficient energy forecasting systems to improve their OPEX & predictive maintenance to increase Plant performance efficiency. Our AI-based solution employs advanced algorithms that swiftly analyse satellite and plant data for more accurate generation forecasting that meets regulatory requirements. Advanced algorithms also track module degradation, and soiling loss across the plant portfolio and predictive maintenance help in lowering operating costs and time.


    Improves customer experience and reduces customer service cost. Helps Achieve sustainability goal and reduce energy and water usage


    Reduces internal costs by 33% and task time required to review procedures by 75%. It also increases review accuracy by 15%


    Improves power generation based on real-time conditions, swiftly analyses and identifies performance issues across portfolios and provides real-time performance ratio and solar yield calculation

Got Queries For Us

Help us find the answer to your questions by entering the details below:
By clicking on the submit button, I agree with the terms & conditions.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.