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Energies and Utility
We provide customers intuitive ways to make informed decisions on electric, water and gas usage with Natural Language Processing Technique in Customer Communication with Virtual Agents.

Overview

AI can help Energy and Utility companies fill important gaps in customer care, free up man-hours through greater efficiency, and also ensure reduced energy and resource leakage.

AI powering energy and utility sector forward

The Energy and Utility sector is undergoing significant transformation globally with new technologies opening up avenues for driving greater efficiency While the regulatory structures and industry innovations are enabling greater empowerment for the end user, companies are also facing pressing challenges in understanding customer insights, thereby meeting their demands and plugging resource leakages.

Industry Gap

  • Customer queries about hard-to-understand bills and issues like real-time energy and utility usage go unresolved by energy companies
  • Maintenance and repair for underground pipes is delayed because of manual engineering assessments of video data
  • Efficient energy forecasting systems are needed by renewable energy producers to improve their OPEX

Services

Our AI Service offerings in BFSI vertical include Consulting Services, Text Analytics (NLP), Intelligent Automation – Business & IT, Computer Vision, Virtual Assistants & Voice, and Advanced Analytics (ML).

Solutions

Tech Mahindra’s AI powered solutions are designed to:

  • Help consumers make better informed decisions about electric, water and gas usage
  • Enable companies understand and address consumer demands better
  • Reduce repair and maintenance time considerably with improved accuracy
  • Create a path towards a sustainable future

Solutions and Benefits

  • Solutions
  • Benefits
  • DIGITAL CUSTOMER EXPERIENCE

    Customers are often confused over complex energy and utility bills, and lack of responses to queries by energy companies multiplies the issue. Our AI-first Digital Customer Experience system uses Natural Language Processing (NLP) technique in customer communication with virtual assistants, which simplifies understanding and responding to customer queries. ML guides companies with better customer segmentation & insights, for better resource and energy usage, to improve customer experience and reduce service cost.

  • COGNITIVE ASSET MANAGEMENT

    Companies face delays in maintenance and repair work for underground pipes due to lengthy assessment and manual inspection of video data. Our AI-based platform employs ML-ANN methods to determine the pipes’ condition and location help store and map the data on the cloud, and turn a 2 day process into a 2 minute quick solution with increased review accuracy.

  • RENEWABLE ENERGY OPERATION AND INSIGHT

    Renewable energy producers require efficient energy forecasting systems to improve their OPEX & predictive maintenance to increase Plant performance efficiency. Our AI-based solution employs advanced algorithms that swiftly analyse satellite and plant data for more accurate generation forecasting that meets regulatory requirements. Advanced algorithms also track module degradation, and soiling loss across the plant portfolio and predictive maintenance help in lowering operating costs and time.

  • DIGITAL CUSTOMER EXPERIENCE

    Improves customer experience and reduces customer service cost. Helps Achieve sustainability goal and reduce energy and water usage

  • COGNITIVE ASSET MANAGEMENT

    Reduces internal costs by 33% and task time required to review procedures by 75%. It also increases review accuracy by 15%

  • RENEWABLE ENERGY OPERATION AND INSIGHT

    Improves power generation based on real-time conditions, swiftly analyses and identifies performance issues across portfolios and provides real-time performance ratio and solar yield calculation

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