Healthcare and Life Sciences
With Augmented Intelligence in healthcare, our solutions are able to effectively analyse patient data and suggest preventive techniques for enhanced patient outcomes

Artificial Intelligence for Healthcare and Life Sciences

Tech Mahindra’s AI helps Pharma companies to enhance patient care, better patient relationships with end-to-end patient engagement solution and services.

AI Opening a New Era for Healthcare

Artificial intelligence (AI) is impacting every aspect of business and society and offers great use in healthcare and life sciences too. AI has huge potential to transform multiple aspects of patient care and engagement. Tech Mahindra’s AI-First approach helps pharma companies to improve patient relationships through personalized services, and saving time on tedious manual practices, opening various roads into making better healthcare and life sciences services available all around the world.

Industry Gap

  • Check inappropriate use of medicine and contributes to Global Anti-Microbial Resistance.
  • Lack of quick and efficient way of Adverse Event Reporting by patients.
  • Lack of medium to provide faster advice on Antibiotics variants.
  • Non-availability of services 24X7

Service Offerings

Tech Mahindra’s AI service offerings include –

  • MEDZY – VIRTUAL AGENT FOR PATIENT ENGAGEMENT – AI-based 24x7 conversational interface through Facebook messenger for Patient Education & Engagement
  • COGNITIVE COMPONENT ASSEMBLY INSPECTION - AI-first solution automates the component assembly check process cognitively

Solutions and Benefits

  • Solutions
  • Benefits

    Around the clock conversational interface application built for supporting patient engagement which uses Facebook as a channel. Tailored to the patients' course of antibiotics, who can set reminders and participate in the conversation through a chatbot to drive behavior change and awareness on antibiotics. Ensures better adherence to the medication using reminders and efficient Adverse Event Reporting – automated and additional channel. Designed pop facts and quizzes to land the importance of combatting AMR (Anti-Microbial Resistance) on an individual and global scale.


    For a medical company developing blood component and cellular technologies, manually validating the bearing and disposable assembly with machine could have led to patient safety issues. Our AI-first solution validates the component assembly check and makes sure that it follows the standard quality guidelines. The system improves process quality and triggers a false alarm if the fitting is not proper.


    Provision of 24x7 support that facilitates better HCP and patient relationships, enhanced patient care and education with high user satisfaction. Enables personalized self-service while ensuring lower customer engagement costs.


    Enable faster turnaround time and huge cost savings with enhanced usability and high operator satisfaction, while facilitating enhanced safety provisioning for the patients and ensuring reduced wastage of blood and configuration parts

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