Trending
Energy & Utility
Real time predictions to improve Customer Experience in Utilities
Read More

Making Utilities Agile

Utility and energy sectors, like other businesses, must improve their systems to become advanced and customer centric. Experience reformation players like TechM BPS can help adopt analytical practices and find solutions to speed up nuisance resolutions in the grids, and improve their market stay and performance.

16+ years of experience in Energy and Utilities
Industry recognition from IDC, HFS, Nelson Hall
Improved process health & regulatory compliance
Improved customer loyalty & brand stickiness
Predictive analytics led data insights
Newer revenue uplift

Lean & Automation Synergy

At TechM BPS, we strongly believe that for organizations to grow at a fast pace, Lean and Automation synergy will have to go hand in hand, so as to empower each other and the operational infrastructure on the whole. Lean methodology revamps an existing process making it more streamlined, efficient, fast and RPA ready. Automation further amplifies these pros by reducing redundancy, repetition and errors. Some of the broad benefits of this synergy are:

  • Lesser chances of failure at later point of the journey
  • Improved process maturity helps to identify Right Fit technology
  • Stable and sustainable process enables smooth delivery of Intelligent Automation
  • No significant change in process post automation deployment
  • Most efficient use of bots
  • Easy to run continuous improvement post deployment

TechM BPS Edge

Process
  • Automated RPA assessment tool
  • Speech & text analytics and reporting tools
  • Analytics driven - BI tools
  • Advanced RPA platforms (UNO, SOCIO)
  • Hybrid technology bots & chatbots (Avaamo)
  • Work flow management tool
Technology
  • Consulting led due-diligence
  • Benchmarking and goal setting parameters
  • IT BPS synergy solutions
  • RPA Lean synergy solutions
  • Customized RPA delivery methodology
  • Customized RPA pricing models

Success Stories

Utilities Recommendation Engine to predict payment defaulters

The client, an electricity provider, was incurring heavy losses due to a huge number of defaulters for bill payments.

We leveraged our Utilities Recommendation Engine which assures Customer Satisfaction, Revenue Assurance and Smart Grid Analysis.

Know More

Leading the Way

  • Whitepapers
5 pillar solutions matrices for utilities operations

Sustaining in new age Utility Business Process Services.

Know More

Everything you Need to Know

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.