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BPEM

Exception Management for Smart Utilities

A Joint Digital Backoffice Offering for the utilities from Tech Mahindra BPS and Basis Technologies

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Agile Utility Ops using BPEM

TechM’s utilities exception handling experts leverage the BDEx platform (from Basis Technologies) on Utility SAP to manage and resolve business process exceptions proactively. Services are built specifically to address and resolve errors a utility might encounter during / post SAP IS-U/S4 HANA implementation or upgrade. The errors/deviations mostly falls within three buckets mentioned below.

Billing & Invoicing – Outsorts, Backlogs, Late Billings
CRM & Customer Service – Move Ins/Outs, Replication Errors
Metering – Implausible Reads, Disconnections, Installation Locks


Proactive Back Office Management

Our Remediation and Automation practices offer utilities the best strategic solutions available for maintaining both productivity and revenue. Users stay focused on core functions, while business transactions continue to operate seamlessly.

Our partnered digital platform BDEx automatically gives a 360-degree view of all the exceptions associated with a particular utility customer to respond and solve queries fast, increasing customer satisfaction and reducing agent workload significantly.

~↓40% lesser repeats
~95% bills on time
Right First-Time improvement by ~42%
NPS up by 10%
lesser Exceptions by ↓15%

Joint Value Proposition Summary

Combining for Success – End State Vision

‘Own-to-Resolve’ all business process exceptions including backlogs as well as ongoing ones – that covers the entire Meter-To-Cash lifecycle.

Building on a digital foundation on a best of breed proven platform

Developing an integrated digital operating model

Become an industry disruptor redefining change

Everything you Need to Know

Leading the Way

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Transmute Back-Office with Intelligent BPEM

Sustainable and scalable smart BPEM solutions for yielding higher and incremental benefits.

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