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Utilities debt collection
A joint offering from Tech Mahindra BPS and Qualco
Solution Overview

Optimizing Collections Process

Bad debt in the UK energy industry rose 60% in the last 5 years, with around 1.4 Mn people having utility bill debts. The key is to identify the debtors while their debts are still small. This is particularly important in the UK due to the recent Ofgem ruling, which prevents suppliers from recovering utility debt older than 12 months. Our Qualco enabled digital solution for utilities offers:

  • Accurate and diligent operations coupled with automation-led approach for collection strategies
  • Analytics driven predictive models for recoveries and efficiency gains
  • Optimized resource utilization with modular, non-invasive ‘Bolt-on’ toolsets
  • Debt collection best practices that reduce customer churn, incorporating ‘Collections Effectiveness Index’
  • Multichannel communications & E2E transaction execution for all stages
  • Great digital CX and early identification of movers and recovery actions tailored to relevant segments

Smart Collections Approach

Renewed digital approach

A one-stop solution that leverages automation led cross industry debt management experience across B2C as well as B2B customer segments. Here’s how our Qualco enabled digital solution platforms operates:

The TechM Edge – Differentiators

Our sophisticated digital remote collections process mining with data-driven intelligence is leveraged to tackle the impact of pandemic situations like COVID-19 on utility consumers and ensure collections efficiency index is not compromised. Our approach will ensure an improved operating model, improved CX from simple debt collection to financial well-being of the consumers, as well as empowering utilities with proactive engagement models and consumers with digital self-service interventions.

  • Our solution identifies current & potential debtors and detects early risk via customer trend analysis
  • Smart contact approach brings best synergies between front and back office
  • Our decision tree platform enhances relationships between utilities and consumers
  • We help identify credit risk early and open wide range of customer communication channels
  • We facilitate identification of vulnerable customers and refine hardship programs to mitigate loss

Everything you Need to Know

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