Business Process Services for Retail & E-commerce

Delivering Next-Gen Retail Solutions

Tech Mahindra is a global leader with over 22 years of experience. We have      transformed      business processes for 15 of the top 25 retail, e-commerce, and consumer goods (RCG) clients, leveraging domain expertise, advanced analytics, AI (including GenAI), and cognitive automation.

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Tech Mahindra is a global leader with over 22 years of experience. We have      transformed      business processes for 15 of the top 25 retail, e-commerce, and consumer goods (RCG) clients, leveraging domain expertise, advanced analytics, AI (including GenAI), and cognitive automation.

We manage 5+ million SKUs, serve 100+ million consumers, and handle 500+ million transactions annually through 50+ delivery centers across six continents

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Our retail business process outsourcing (BPO) services transform contact center operations. We’re proud to have benefited over 100 million customers worldwide through our range of solutions.

Our Services

Tech Mahindra offers transformation services in client processes and operations through consulting, analytics, AI, and automation. Our services include:

RCG managed services:

  • Cognitive omni-channel customer value center 
  • Sales and merchant support services
  • Artwork and packaging design and compliance
  • Product information and catalog      management 
  • Digital marketing, content management, and safety platform
  • Sourcing, procurement desk, and logistic command center
  • Integrated back office - intelligent F&A and HRO
  • MDM services and loyalty management 
  • Service desk 

Business platforms as a service:

  • Customer experience platform
  • Social media command center 
  • MarCom design platform 
  • Digital revenue operations 
  • Product experience management
  • Loyalty management 
  • CFO dashboard
  • Cognitive field command center  
  • Crowd  sourcing

Consulting-led transformation services:

  •  Digital process automation 
  • Process and task mining. 
  • Intelligent RPA automation
  • Reimagine generative AI
  • Interactional conversational AI
  • Conversation intelligence
  • Self-service analytics platform

 

Leading the Way

Thought Leadership

Future

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The Future of Retail: Conscious and Cognitive Ecosystems

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