Trending
Service Desk Re-Imagined
Service Desk Re-imagined through Work@Home Solutions
Know More

Pushing through the Crisis

We have customized our solutions to adapt to Work@Home model, which has Business Continuity, Flexibility, Efficiency & Improved Results at its core. It encompasses home recruitment, remote performance, productivity & experience considerations, digital & self-service, security, solution flexibility and pay per use.

Nxt Gen Service Desk task force of 5000+ FTEs
Omni-channel support with operations in 15 countries
Multilingual support in 42+ languages globally
Cost efficient, agile and quickly executable frameworks
Digitization and automation for efficiency and improved results
Thousands of Service Desk Analysts deployed globally to ensure service continuity

Ensuring Work@Home Essentials

Virtual Staffing

Geographically dispersed staffing & hiring model offers virtual and flexible Work@Home support in multiple languages

Robust Management

We adopt SCORM compliant interactive, live virtual classroom style training module for effective management and quality.

Technology

Remote access through secure PCI, HIPPA and other industry complaint VDIs, performance dashboards and centralized WAH Associate Portal.

Secured Solutions

Highly secure access control, encrypted data communication and lockdown devices, No data stored locally.

Implementation Timelines

Work From Anywhere
  • A hybrid model of work from office and home
  • Greater flexibility and promptness to switch to work from home
  • VDI built for service desk operations and E2E telephony solution, secure with PCI, HIPAA compliance
  • 100+ access controls & monitoring
Self Service
  • Omni-Channel
  • Self service with IVR, Chatbot and portals
  • Up to 40% deflection using top service Desk use cases with Automation
  • Outage messaging
  • Voice mails & call back
  • Priority queuing
Automation
  • Analytics based automation with UiPath, UNO
  • 100+ Service Desk automation bots OoB with TACTiX
  • Self heal solutions & scripts using TACTiX
  • Orchestration and workflow automation, user access requests, AD related requests on-boarding, off-boarding and other SRs

What Our Client has to Say

We are delighted that Hans Sohlström, President & CEO and Kristiina Lammila, CIO - Ahlstrom-Munksjö, sent us this encouraging testimonial on how we have successfully partnered with them on growth and integration initiatives. Thank you for trusting us to deliver connected experiences.

Success Stories

LogMeIn Enterprise Chatbot for SD

TechM deployed LogMeIn Bold 360, first of its kind Chatbot in the Enterprise SD space to facilitate Global IT Services [Service Desk (SD), Infra & App support] for the client.

Know More

Leading the Way

  • Whitepapers
Next Generation of Digital EX

Nxt Gen initiatives to build smarter digital service desk of the future.

Know More

Everything you Need to Know

Got Queries For Us

Help us find the answer to your questions by entering the details below:
By clicking on the submit button, I agree with the terms & conditions.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.