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Smart Monitoring And Resolution Tool (SMART)

Faster, Smarter Services Management and Monitoring with SMART Observability Powered by AWS Cloud.

Smart Monitoring and Resolution Tool

Most enterprises today are adopting or starting to adopt cloud and microservices for hosting and running their applications. The advent of containers, serverless compute, infra as code have made software development cheaper, flexible, scalable, and agile ever so better than before. However, it has also increased the complexity for the developers to pin-point an issue or troubleshoot errors. Our SMART (smart monitoring and resolution tool) Observability solution focuses on providing a single pane of glass view into the system of systems running the applications. It integrates logs, metrics, and traces in an intuitive, user friendly dashboard for a wide range of users leveraging existing observability tools and software stacks.




Key Drivers

Inflexible license terms and increased costs with commercial tools
Enterprises asking for better first party experience and tools to manage to SLAs
Requirement of multiple skillsets that lengthens deployment schedules and overall cost
Commercial APM tools lack sufficient intelligence or predictive capability – requiring engineering rework and skills to enhance capabilities
Migrations and modernizations are conducted for complex customer environments where KPIs from large numbers of applications need to be captured and analyzed

Service Offerings

Tech Mahindra’s solution offering revolves around an easy single click deployment dashboard with pre-configured metrics to monitor services and perform data analytics on usage, issue identification, and troubleshooting, enhanced using artificial intelligence (AI).

Platform Spotlight

  • Single pane of glass across AWS services and external data sources as well as SRE metrics
  • Preconfigured auto detection and setup of dashboard with summary and detailed dashboards
  • Full stack infrastructure observability through an integrated tool view
Application Spotlight

  • Single pane of glass for application segments with enriched tags and metrics
  • Summary and detailed application metrics including DevOps Metrics as well as SLAs/SLIs/SLOs
  • Self-service and analysis of application performance
Error – Cause & Action Spotlight

  • Intelligent root cause analysis prompts, insights, and recommended remediation via AI/ML
  • Prescriptive guidance to issues
  • Bottleneck detection

Service Benefits

Tech Mahindra foresees benefits across the following 4 pillars:

  • Cost
  • Operational Efficiency
  • Application Performance Management
  • Adherence to SLAs

Everything you Need to Know

  • Brochure
Smart Monitoring And Resolution Tool
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