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Salesforce
Transforming customer experience through an intelligent platform of convergence

Connected Customer Experience

Salesforce.com, world’s #1 CRM platform, provides a platform of convergence and engagement, enabling and empowering Organizations to create high impact, precision and hyper-personalized journeys tailored to for customer’s need from the journey of Unknown to known and beyond.

Since our first association in 2006, Tech Mahindra has grown to be Salesforce Platinum Partners providing our customers a Connected Experiences from a journey of Awareness to Acquisition through Retention & Loyalty.

Straight from Customer - Click here for Our Success Story

Salesforce Platinum Consulting Partner
150+ Successful projects delivered
1500+ Salesforce Consultants
Salesforce Center Of Excellence – A Team of highly skilled Salesforce Architects for health check, Governance and best practice alignments.
9.3 Consistent Customer Satisfaction score
Experience in leading eco-system products (Vlocity, Apttus, Servicemax) besides Salesforce Cloud offerings

Service Offerings

Consulting & Roadmap

Business Process Consulting and Application Roadmap
With our deep knowledge on multiple business domains combined with Salesforce product knowledge and implementation experience gained over the years, we can help you envisage and build an innovative and connected customer engagement and highly effective business processes

Center of Excellence

Engagements delivered through technology and domain best practices
When you have Salesforce implementation catering to multiple lines of business cutting across geography, it is important to establish a centralized control of global processes, reusable components, accelerators and frameworks to get the best out of the platform. Our architects and consultants can help to setup a Salesforce Center of Excellence, paralleled with our CoE to drive best practices and innovation.

Implementation

SF Prime for Phased Rollout and speed to market
We bring best-of-the-breed Consultants, Architects and Developers to seamlessly deliver the envisaged Salesforce solution, leveraging our proven Hybrid-Agile framework, SF-Prime. Innovation is key in all our transformations, and is well-driven by our Center-of-Excellence, ensuring adherence to Salesforce Governance and Best Practices, for a robust and highly scalable solution.

Managed Services

Established and proven frameworks for BAU
From transition to support, we are well equipped with set of tools, templates, processes and a tailored service catalog to ensure a hassle free BAU. We thrive in bringing Operational efficiency to significantly reduce OpEx enabling you to focus on Transformation projects.

Health Checks

Health check & Audit of the Salesforce environment
With constant configuration changes and customization over a period of time, the Salesforce platform can tend to accumulate Technical debts causing Security, Scalability and Robustness issues - Our team of experts from the CoE can conduct audits and health checks on the instance, provide a solution plan to fix / mitigate all identified debts and pave way to a healthy scalable platform.

SpaaS

Salesforce Support as a Service
Our new & improved Service Support Model for Salesforce, SpaaS, driven by Automation & Intelligence is designed to deliver Productivity Gains & Operational Excellence, enabling you to focus & invest on business growth. SpaaS covers Administration, Issue Resolution, Enhancements and Deployment Management with DevOps and Automation.

Our Solutions

CareNxt

Introducing a New Era of patient Engagement with Salesforce Health Cloud

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BSS Transformation for Telcos

With Salesforce and Vlocity

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Next Gen Automotive Cloud CX Cloud

Digital system of engagement for Auto next generation experience.

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Commercial Banking Process and Automation

End to End credit and lending process solution for Commercial banks.

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PatientConnect

Automating Patient Journeys

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Everything you Need to Know

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