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Utilities

Supporting Energy and Utility companies in their transformation to digital business companies

Utilities

The BlueMarble solution enable Utilities in their transition to a digital, customer centric enterprises, by providing the building blocks for a modern, omni-channel customer experience and a flexible and agile business infrastructure. Rooted in the long experience in modernizing legacy IT infrastructure and simplifying customer journey, the business services jump-start digital transformation. In the competitive environment of Utilities and Energy Providers fast reacting to market changes and agile operations are the key to business success.

Service Offerings For Utililties

Omni-Channel Commerce

We help our clients to transform the sales and delivery process from an IT (backend-driven) process to a customer-centric experience. BlueMarble Commerce supports the implementation of digital and assisted channels with interfaces based on standardized APIs. A built-in, rule-driven Commercial Product Catalog makes it possible to quickly create and launch modern products, bundling physical devices like smart-meters or home control systems with digital services.

The consistent, seamless customer journey based on consolidated customer data, a persistent shopping cart creates a superior customer experience.

Order Management

BlueMarble OrderManagement is a catalog-driven, microservices focused Order Management solution, that provides a large number of business processes out of the box. Based on a standardized integration architecture, the processes can be implemented easily on top of existing IT infrastructure and adapted to the specific needs via configuration.

This enables flexible adaptation on changing business needs and customer expecations.

Assisted Channel Business Application

BlueMarble components are provided with matching UI components, that can be used to quickly build and release business front-end applications. Additionally, BlueMarble provides pre-configured applications to support complete customer journeys in Retail and Telesales, enabling the agents to support the customer in all their needs from a single application.

Repository of standardized and productized microservices that are ready to configure
Capabilities built around functional domains, with focus on sales and commerce journeys
The Customer domain is merging all customer account data and service subscriptions into a single view
A built-in rule-driven Commercial Product Catalog makes it possible to combine physical and digital products to create bundles, personalized promotions and multi-play offerings.
Centrally managed, catalog-driven Order Management system providing pre-configured processes out of the box for fast deployment
Best of the breed, open source tools and technologies enabling modernity in infrastructure and contributing to infrastructure modernization

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