Navixus™ Technology Enablement CoE | Tech Mahindra

Overview

Leveraging technology that optimizes cost of business and enriches customer experience and employee engagement.

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Prioritizing Actions and Ensuring Value

Platform agnostic tech-enabled solutions offering enterprises a structured approach for achieving defined business outcomes.

  • Intelligent Automation
  • Conversational AI
  • Generative AI

Our Solutions

Our technology enablement CoE brings in end-to-end automation programs that increase the speed of automation and ROI. Our 4-step approach strategizes, prioritizes, and solutionizes to ultimately realize the desired business goals.

Automate (Expected Benefits Refined)

  • Build
  • Support
  • Administer

Strategize (Why to Automate)

  • Cost
  • Speed
  • Quality
  • Experience
  • Risk

Prioritize (What to Automate)

  • Redesigning processes
  • Reimagining processes
  • Stop part of processes
  • Leverage existing platform

We utilize natural language processing (NLP) to understand customer intent and context. We also employ machine learning to generate personalized and accurate responses to facilitate prompt resolutions. We work across all deployment channels (voice and digital), CRMs, and ITSMs while remaining platform-agnostic.

We empower organizations across industries to utilize generative AI in achieving defined business outcomes through a structured approach. We are solving business outcomes that meet customer needs, employee expectations, and financial metrics.

Navixus™ Centers of Excellence (CoE)

Consulting

Understanding your current business process and creating an optimization map to reach the desired ‘to-be’ state with strategic consulting.

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Technology Enablement

Improve efficiency, optimize manpower utilization and cost of business, and enhance CX and employee engagement with automation.

CX Technology

Best-in-class contact centre and engagement desktop solutions to deliver a hyper-personalized experience to your end customers.

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Analytics

Move from reactive to a proactive and predictive way of working with advanced analytics capabilities delivering cutting edge AI/ML solutions.

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Operational Excellence

Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

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Managed Technology

Experience and expertise coupled with latest technologies helping with management, support, optimization, customer experience, and more.

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Banking & Financial Services

Manufacturing

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