SeeR | Tech Mahindra
How Does SeeR Work?

The SeeR analytics framework works by unifying data from varied sources. Data is prepared for identified business problems, different models are compared and evaluated, and an optimal model is selected. Then, the best techniques are applied to the relevant data to generate actionable insights to achieve business objectives.


Near Real-Time Predictive and Prescriptive Insights

  • NPS, FCR improvements, reducing AHT
  • Contact rate by using best-time-to-call analytics
  • Customer churn rate prediction analysis
  • Cross-sell/up-sell opportunities for different customer segments

What We Offer

Horizontal Offerings for Retail

  • Supply Chain Management
  • Finance and Accounting
  • Marketing Analytics
  • Field Force Optimization
  • Digital Campaign Analytics
  • Unstructured Data Analytics
  • Workforce Management
  • Call Center/ BPO Offerings
  • Reporting

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