Business Process Services for Retail & E-commerce

Delivering Next-Gen Retail Solutions

Tech Mahindra is a global leader with over 22 years of experience. We have      transformed      business processes for 15 of the top 25 retail, e-commerce, and consumer goods (RCG) clients, leveraging domain expertise, advanced analytics, AI (including GenAI), and cognitive automation.

More

Tech Mahindra is a global leader with over 22 years of experience. We have      transformed      business processes for 15 of the top 25 retail, e-commerce, and consumer goods (RCG) clients, leveraging domain expertise, advanced analytics, AI (including GenAI), and cognitive automation.

We manage 5+ million SKUs, serve 100+ million consumers, and handle 500+ million transactions annually through 50+ delivery centers across six continents

Less
leadingtheway-300p-1366402085.jpg

Our retail business process outsourcing (BPO) services transform contact center operations. We’re proud to have benefited over 100 million customers worldwide through our range of solutions.

Our Services

Tech Mahindra offers transformation services in client processes and operations through consulting, analytics, AI, and automation. Our services include:

RCG managed services:

  • Cognitive omni-channel customer value center 
  • Sales and merchant support services
  • Artwork and packaging design and compliance
  • Product information and catalog      management 
  • Digital marketing, content management, and safety platform
  • Sourcing, procurement desk, and logistic command center
  • Integrated back office - intelligent F&A and HRO
  • MDM services and loyalty management 
  • Service desk 

Business platforms as a service:

  • Customer experience platform
  • Social media command center 
  • MarCom design platform 
  • Digital revenue operations 
  • Product experience management
  • Loyalty management 
  • CFO dashboard
  • Cognitive field command center  
  • Crowd  sourcing

Consulting-led transformation services:

  •  Digital process automation 
  • Process and task mining. 
  • Intelligent RPA automation
  • Reimagine generative AI
  • Interactional conversational AI
  • Conversation intelligence
  • Self-service analytics platform

 

Leading the Way

Case Study

35% Effort Saved through Digital Content Automation for A Global Consumer Healthcare

Case Study

Harnessing AI Powered Analytics to Cut Operational Costs by 50% for Consumer Healthcare Brand

Case Study

Achieved 12K+ Reduction in Tickets for Global Ecom Firm Through Process Initiatives

Case Study

Delivering Savings of $140 MN+ for a Global F&B Firm with Hyper Automation

Brochure

TechM BPS Solutions Menu Card

Thought Leadership

shipyard-containers-cranes-sun-bg-thumb

Views

How Tariffs Are Reshaping Global Supply Chains

retail-wardrobe-leds-thumb

Whitepaper

Reimagining Inventory Management in Retail and CPG with AI

blue-glacier-black-bg-thumb

Blog

Retail Pricing Reinvented: The AI Advantage

RCTL-blog-thumb

Blog

Reimagining Supply Chain Operations with Agentic AI

Future

Blog

The Future of Retail: Conscious and Cognitive Ecosystems

Next gen

Blog

NextGen MDM 3.0 to Drive Business Outcomes

power-of-ai-and-automation

Blog

The Power of AI and Automation in HR: Enhancing Efficiency and Productivity

conversational-ai-transforming-cx-with-automation

Blog

Conversational AI: Transforming CX with Automation

Get In Touch

Need more information?  
We will take approximately 3-5 working days to respond to your enquiry.