Field Service Management (FSM) | Tech Mahindra

Overview

Our FSM Services help our customers to manage their field resources which include employees and equipment's; using technological capabilities to manage scheduling and dispatching by taking into consideration skills, work-orders, assets, applicable service policies, etc.

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Our FSM Services help our customers to manage their field resources which include employees and equipment's; using technological capabilities to manage scheduling and dispatching by taking into consideration skills, work-orders, assets, applicable service policies, etc.

Our Field Service Management practice has evolved from our long association with the Field service domain, direct interaction with business partner’s, and the urge to create solutions for tomorrow’s problems.

Tech Mahindra’s Field Service Management Practice

Tech Mahindra’s Field Service Management (FSM) Solutions practice has over 16+ years of experience in delivering FSM services across 11 industry verticals. Our services are varied and widespread, because of our close association and working experience with numerous Fortune 100 marquee customers.

We are a key player and a credible partner in Field Service Management (FSM) and offer a One Stop Shop with:

  • Dedicated team of Field Service Management consultants
  • Partnerships with leaders and niche players: co-innovation partners
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Our Services

Tech Mahindra has extensive expertise on ClickSoftware, IFS, and Oracle Field Service FSM solutions and has a close working relationship with the product vendors.

Our service offerings have evolved encompassing unique solutions, accelerators, Factory of future, and Integrated ERP.

Key Offerings
  • Consulting & Re-engineering
  • IoT & Block Chain
  • Hosting and Implementation, Upgrades and Rollouts
  • Application Maintenance
  • Mobility and Add-ons
  • Total Knowledge Management
  • Enterprise Mobility Solutions
Benefits
  • Reduce Costs by 14%
  • Improve Lead times by 70%
Highlights
  • Dedicated team of Field Service Management Consultants with extensive experience
  • Delivering across 12 verticals, across 5 countries
  • Close working relationship with product vendors in the Gartner FSM leadership quadrant

Industries we Serve

Consumer Goods

Tech Mahindra’s Retail & CPG team has years of experience and expertise of providing solutions to the retail and consumer clients globally. We have the privilege of supporting over 400 clients across the world.

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Energy & Utilities

We help leading energy and utility providers adopt analytical practices, find solutions to speed up nuisance resolutions in grids and help companies improve their market stay and performance.

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Manufacturing

As an organization, we’re specially equipped to partner with world-class manufacturers based on our deep expertise in mechanical and engineering, sales and service processes, and hands-on factory floor operations.

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Telecom

Telecom, short for telecommunications, encompasses the transmission of voice, data, and multimedia over vast networks, enabling communication between individuals and devices across long distances.

Power & Water

Power & Water refers to the critical infrastructure sectors responsible for supplying electricity and clean water to communities, industries, and households.

Process Manufacturing

We integrate in-depth platforms and an unrivaled understanding of process manufacturing business needs to deliver end-to-end digital transformation services and engineering solutions.

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