Next-Gen Automotive CX Cloud - Physical Digital systems of engagement for the Auto.Nxt experience | Tech Mahindra

Driving the Growth of Auto Industry

The auto industry has an anticipated growth of $48 billion in the coming years, leading to a massive need for platforms that can accelerate OEMs and dealer performance.

Why Automotive Cloud?

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The auto industry has an anticipated growth of $48 billion in the coming years, leading to a massive need for platforms that can accelerate OEMs and dealer performance.

Why Automotive Cloud?

The only platform that provides a holistic view of the automotive customer by uniting vehicle, retail, and financial data across the ecosystem a trust-first, ecosystem approach that caters specifically to automotive customer, partner, and employee needs. Designed to drive customer-centricity by supporting the end-to-end customer journey, from consideration to ownership and beyond.

An optimal CX cloud includes:

  • Customer Experience
  • Connected Vehicles
  • Sustainability Focus
  • Subscription Revenue
  • New Selling Models
  • Electric Vehicles
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Overcoming Industry Challenges
  • Information Silos
  • Sales Inefficiencies
  • Low Conversion Ratios
  • Disconnected Dealer Communication
  • Lack of Customer-Centric Design
  • Legacy Systems with Minimal Intelligence
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Revolutionizing Your Automotive Cloud Experience
  • GenAI with Einstein chatbot
  • Virtual dealership with immersive experience (metaverse capability)
  • Auto cloud dealer performance management
  • Content administrator with owner portal
  • Complete customer and Vehicle 360

Enhancing Automotive CX Cloud Experience with Unique Features

Salesforce Data

Extended Salesforce data for the auto industry.

Integrated Journey

Integrated lead-to-order journey for OEM and dealers.

Analytics and Booking

Prebuilt sales and service analytics with touchless booking.

Dealer Onboarding

Lead-to-order, performance, and OEM communication.

Vehicle Service

Booking, repair orders, payments, and delivery.

Customer Services

Complaints, BDA, RSA, claims, and service marketing.

API Support

Ready-to-go APIs for easy integration.

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Accelerating Business Success with Holistic Benefits

Tech Mahindra is the launch partner for Salesforce’s solution—the “Auto Cloud”— which is a significant milestone in the automotive business and industry cloud solution era. As OEMs and dealers embark on their CRM/CX transformation or migration journey, Auto Cloud with its industry standard data model will provide a wide range of out-of-the-box features that will help accelerate implementations and drive business outcomes through improved adoption and productivity.

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