Public Sector: Driving and Liquor Licensing Modernization | Tech Mahindra

Modernizing Your Licensing Journey

Introducing public sector – license, permit and inspection management solution, a cornerstone of modernization in government operations. We prioritize security and trust in delivering digitized, cost-effective services. With a focus on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.More

Introducing public sector – license, permit and inspection management solution, a cornerstone of modernization in government operations. We prioritize security and trust in delivering digitized, cost-effective services. With a focus on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency. Embrace a seamless and secure digital transformation, allowing your agency to save time and resources while delivering trusted services. Join the future of government operations with our innovative, user-centric platform.

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Business Challenges
  • Manual and paper-based applications
  • Multiple systems to manage license, permit, and inspection processes
  • Difficulty in maintaining document templates

Transforming Licensing Solutions

Tech Mahindra's fully integrated end-to-end license, permit and inspection system leverages Salesforce Public Sector Cloud, Experience Cloud (Community Plus), Mulesoft, and AppExchange solutions, to create a fully digital system.

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DLL requires a Salesforce-based solution that enables DLL to meet the following requirements: 

  • Manage the licensing and/or certification of State businesses that sell or serve alcohol 
  • Manage the licensing of State businesses that sell tobacco products or lottery games 
  • Manage the licensing and sales reporting of break open tickets in the State 
  • Manage the compliance assignments, investigation results, and outcomes involved in the enforcement of statutes and regulations
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We Delivered
  • Front end customer facing portal for application intake.
  • Portals for municipality or local authority review.
  • Backend staff portal for application processing (review and approval) and service processes.

Enhancing Licensing Modernization with Integrated Features

Licensing and Permits
  • Online services for guests and registered users via community cloud
  • License and permit management
Compliance and Enforcement
  • Inspection management
  • Enforcement management
  • Investigation management
  • Board agenda and minutes management
Education and Financials
  • Education certifications and workflows
  • Online payment and financials (integrations)
Reporting
  • Investigation results
  • Enforcement statutes and regulations
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Unlocking Business Value
  • Reduced license and permit application processing from 2-4 weeks to 5-10 days.
  • Increased revenue by 10%
  • Decreased non-compliance by 25%
  • Improved employee productivity
  • Fully digital liquor, license and inspection system
  • Faster time to market
  • Fully automated system
  • AI-driven smart application
  • Secure and accessible to external users
  • Modular, configurable, and templated documents
  • User efficiency via guided navigations

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