Scale at Speed™
Building India’s own large language model
Telcos have historically grappled with complex systems, siloed business units, and cumbersome operational processes. This high technical debt often led to increased customer churn and declining annual growth.
In today's ever-evolving market, IT stacks must adapt to dynamic industry changes across the entire customer lifecycle — from their initial brand interaction on social media to addressing customers’ concerns during retention.
MoreTelcos have historically grappled with complex systems, siloed business units, and cumbersome operational processes. This high technical debt often led to increased customer churn and declining annual growth.
In today's ever-evolving market, IT stacks must adapt to dynamic industry changes across the entire customer lifecycle — from their initial brand interaction on social media to addressing customers’ concerns during retention.
With specialized solutions on Salesforce Communications Cloud and Revenue Cloud, combined with CRM's core capabilities and the power of Data Cloud and Agentforce, we help telcos enhance operational efficacy. We enable enterprises to deliver faster client results and boost sales by empowering service and marketing performance.
Our key indicators are value-driven services, customer satisfaction, and continuous innovation.
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The solution is an end-to-end BSS stack built on Salesforce Communications Cloud, which caters to every customer touchpoint throughout the digital journey:
Based on our extensive experience with diverse B2B and B2C telco transformation programs across various customer segments, we have developed real-world use cases. These ensure telcos can achieve their desired efficiency and operational excellence by leveraging the combined power of Salesforce Agentforce, predictive and generative AI capabilities, and the unifying intelligence of Data Cloud to drive cohesive action.
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