Tackling Business Challenges with Smart Solutions
The financial services sector faces hurdles impeding growth and customer satisfaction:
- Lack of integrated transaction experience due to outdated legacy banking systems, such as core banking and wealth product recommendation engines
- Need for inclusive and connected banking experiences accessible to all customer segments
- Lack of insights from social media channels and the inability to capture customers’ digital personas, sentiments, and behaviors
- Missed opportunities to track customer life events and considerations across diverse channels and deliver personalized experiences