Public Sector: Driving and Liquor Licensing Modernization

Modernizing Your Licensing Journey

Introducing our Public Sector License, Permit, and Inspection Management solution, a cornerstone of modernized government operations. We prioritize security and trust to deliver digitized, cost-effective services. Focusing on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.

More

Introducing our Public Sector License, Permit, and Inspection Management solution, a cornerstone of modernized government operations. We prioritize security and trust to deliver digitized, cost-effective services. Focusing on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.

Embrace a seamless, secure digital transformation that allows your agency to save time and resources while delivering trusted services. Join the future of government operations with our innovative, user-centric platform.

Less
customer_experience

Business Challenges

  • Manual Dependency - Reliance on manual, paper-based applications
  • System Complexity - Managing multiple systems for license, permit, and inspection management
  • Template Maintenance - Difficulty in maintaining and updating document templates

Transforming Licensing Solutions

Tech Mahindra's fully integrated, end-to-end license, permit, and inspection system leverages Salesforce Public Sector Cloud, Experience Cloud (Community Plus), Mulesoft, and AppExchange solutions to create a digital ecosystem.

Our Salesforce-based solution is engineered to meet critical regulatory requirements, including:

  • Managing the licensing and/or certification of state businesses that sell or serve alcohol
  • Overseeing the licensing of state businesses that sell tobacco products or lottery games
  • Administering the licensing and sales reporting of break-open tickets within the state
  • Handling the compliance assignments, investigation results, and outcomes involved in the enforcement of statutes and regulations

Achievements and Outcomes

Our efforts have led to significant improvements in the licensing and enforcement system, some key achievements:

  • Front-end customer-facing portal for application intake
  • Portals for municipality or local authority review
  • Backend staff portal for application processing (including review and approval) and managing service workflows

Enhancing Licensing Modernization with Integrated Features

Licensing and Permits

  • Online services for guests and registered users via community cloud
  • License and permit management

Compliance and Enforcement

  • Inspection management
  • Enforcement management
  • Investigation management
  • Board agenda and minutes management

Education and Financials

  • Education certifications and workflows
  • Online payment and financials (integrations)

Reporting

  • Investigation results
  • Enforcement statutes and regulations

Our Solutions

  • Reduced license and permit application processing from 2-4 weeks to 5-10 days
  • Increased revenue by 10%
  • Decreased non-compliance by 25%
  • Improved employee productivity
  • A fully digital liquor, license, and inspection system
  • Faster time to market
  • A fully automated system
  • AI-driven smart application
  • Secure and accessible to external users
  • Modular, configurable, and templated documents
  • Enhanced user efficiency through guided navigation paths

Explore More

BSS Transformation for Telcos - Leveraging the Power of Salesforce

Capital Investment Solution

Salesforce Health Cloud Based Solution

Utilities.NxT: Green Energy Retail Pricing

Next-Gen Automotive CX Cloud

Agentforce

Get In Touch

Need more information?  
We will take approximately 3-5 working days to respond to your enquiry.