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Celonis
Leveraging AI based process mining to accelerate digital transformation and outcomes for enterprises.

Partnership Overview

The expansion results from Tech Mahindra having secured significant new customer deals deploying Celonis’ Execution Management System (EMS) technology, having executed over 50 projects since the start of the global strategic alliance in December 2019, including a multimillion-dollar deal with a Forbes Global 500 customer in the telecoms sector, and reported customer savings of several million dollars.

Both partners co-developed a Frictionless Contact Center BPO Transformation solution that enables customers to address the costs and lost profitability caused by poor customer service.

Our Celonis Service Offerings

TechM and Celonis will help to drive digital transformation for customers by leveraging Artificial Intelligence based process mining technology to accelerate transformation outcomes. This will not only discover friction points in customer processes, but identify the right solution, monitor for continuous improvement for ways to take actions and automate the processes. Offering will help to reduce overall cost of operations, improve customer experience, drive better compliance and improved working capital.

The new co-developed solution (Frictionless Contact Center Solution) provides a pathway to best-in-class service for customer contact centers by incorporating a real-time performance cockpit that helps senior managers and team leads identify and measure process inefficiencies and take actions by leveraging intelligent insights and automation. The system reduces repeat calls, facilitates intelligent escalation, effectively manages capacity and predictive demand, and hands off selected tasks that can be managed via automation. As a result, it drastically reduces the numbers of tickets that need to be processed and improves first-call resolution rates, better agent utilization as well as more zero-touch transactions and overall automation.

Everything you Need to Know

Achievements

Wins with two major telcos in the UK.

About the Partner

Celonis is the global leader in Execution Management Systems (EMS). Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, the Celonis Studio as well as platform capabilities for business executives and users to unlock their execution capacity and achieve performance breakthroughs.

The Celonis EMS offerings help companies manage every facet of execution management from analytics to strategy and planning, management, actions and automation. Celonis has thousands of customers, including ABB, AstraZeneca, Bosch, Coca-Cola, Citibank, Dell, GSK, John Deere, L’Oréal, Siemens, Uber, Vodafone and Whirlpool.

Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

https://www.celonis.com/customers/

Hear From Us

For more information on this partnership, please write to us at BPSAlly@TechMahindra.com.

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