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SEW
A state of the art platform laying down the digital foundation of connected utilities customers.

Partnership Overview

TechM along with SEW together will lay down the digital foundation for connected utilities & its customers. Coupled with SEW’s platform products, SCM (Smart Customer Mobile), SMW (Smart Mobile Workforce), & SiQ (Smart iQ) – TechM will enable a truly digital utility operation across the meter to cash service value chain enabling 2-way access to information in real-time & over multi-channel options.

Our SEW Service Offerings

Powered by SEW’s state of the art ‘smart customer mobile’ (SCM) platform, we are laying down the Digital Foundation of connected Utilities Customers. TechM is leveraging SCM to put customers at the heart of the digital utility. Through this it transforms the most important customer interactions into the most engaging ones and aids in advancing customer relationships, while focusing on important customer journeys. The offering facilitates:

  • A 360-degree view of customer behaviour / service
  • Powerful AI, machine learning and analytics
  • Energy and water use case-driven dashboards and reports

Everything you Need to Know

About the Partner

Smart Energy Water (SEW) is the leading Software-as-a-Service platform for customer engagement, mobile workforce, and big data analytics AI / ML / IoT for the Energy, Water and Utility sector. They offer:

  • Digital Customer Experience (CX) powered by Smart Customer Mobile
  • Digital Workforce Experience (WX) powered by Smart Mobile Workforce
  • Smart AI / ML + Analytics (IX) powered by Smart iQ

Hear From Us

For more information on this partnership, please write to us at BPSAlly@TechMahindra.com.

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