Scale at Speed™
Modernizing Your Licensing Journey
Introducing our Public Sector License, Permit, and Inspection Management solution, a cornerstone of modernized government operations. We prioritize security and trust to deliver digitized, cost-effective services. Focusing on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.
MoreIntroducing our Public Sector License, Permit, and Inspection Management solution, a cornerstone of modernized government operations. We prioritize security and trust to deliver digitized, cost-effective services. Focusing on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.
Embrace a seamless, secure digital transformation that allows your agency to save time and resources while delivering trusted services. Join the future of government operations with our innovative, user-centric platform.
Less
Business Challenges
- Manual Dependency - Reliance on manual, paper-based applications
- System Complexity - Managing multiple systems for license, permit, and inspection management
- Template Maintenance - Difficulty in maintaining and updating document templates
Transforming Licensing Solutions
Tech Mahindra's fully integrated, end-to-end license, permit, and inspection system leverages Salesforce Public Sector Cloud, Experience Cloud (Community Plus), Mulesoft, and AppExchange solutions to create a digital ecosystem.
Our Salesforce-based solution is engineered to meet critical regulatory requirements, including:
- Managing the licensing and/or certification of state businesses that sell or serve alcohol
- Overseeing the licensing of state businesses that sell tobacco products or lottery games
- Administering the licensing and sales reporting of break-open tickets within the state
- Handling the compliance assignments, investigation results, and outcomes involved in the enforcement of statutes and regulations
Achievements and Outcomes
Our efforts have led to significant improvements in the licensing and enforcement system, some key achievements:
- Front-end customer-facing portal for application intake
- Portals for municipality or local authority review
- Backend staff portal for application processing (including review and approval) and managing service workflows
Enhancing Licensing Modernization with Integrated Features
Our Solutions
- Reduced license and permit application processing from 2-4 weeks to 5-10 days
- Increased revenue by 10%
- Decreased non-compliance by 25%
- Improved employee productivity
- A fully digital liquor, license, and inspection system
- Faster time to market
- A fully automated system
- AI-driven smart application
- Secure and accessible to external users
- Modular, configurable, and templated documents
- Enhanced user efficiency through guided navigation paths
Get In Touch
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