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Capillary Technologies
AI powered loyalty management solutions to drive personalized customer engagement across channels.

Partnership Overview

Tech Mahindra and Capillary Technologies have come together to offer Loyalty Management-as-a-Service offering that leverages Capillary’s underlying AI powered platform for Retail and CPG industry along with Tech Mahindra's state of the art technological expertise in the realm of intelligent automation, embedded analytics and managed services. The joint solution helps:

  • Realize revenue increase
  • OPEX reduction and CSAT improvement
  • 360 degrees view of the customer data
  • Real time actionable insights
  • Omni channel customer service

Our Capillary Technology Service Offerings

The integrated Loyalty Management Solution offers 360 degrees view of the customer data, real time insights, digital campaigns and omni-channel customer service resulting into:

  • Revenue enhancement by 2-5%
  • OPEX reduction by 30-40%
  • CSAT improvement by 10-20%

About the Partner

Capillary Technologies is a leading omni-channel loyalty management and customer engagement platform used by 400+ enterprises comprising leading apparel & fashion retailers, F&B and QSR chains, supermarkets & hypermarkets, fuel retailers and merchants across 30+ countries in India, Middle East, SEA, China and the US. Capillary’s platform powers 120K+ stores, 450+ million consumers and 100+ loyalty programs. Capillary provides solutions that enable brands to run their Loyalty Programs, get a 360 degree view using a Consumer Data Platform and use the insights to drive AI powered personalised engagement across channels.

Hear From Us

For more information on this partnership, please write to us at BPSAlly@TechMahindra.com.

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