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Qualco
Proactively optimising collections process across the UK utilities customer journey.

Partnership Overview

Qualco is a strategic partner to TechMahindra across the Debt collections offerings for UK Utilities. As part of our Debt Collections offering, we along with our partner Qualco, look forward to proactively optimise collections process across the utility’s customer journey. Our joint soft collections approach is simple, data-driven & intelligent that positively influences the overall experience & engagement, considering the financial well-being of utility customers:

  • Prevent: Stop debt before it starts
  • Deflect: React proactively to debt risk
  • Collect: Help customers clear their balance and manage hardships
  • Recover: Protect revenue

Our Qualco Service Offerings

Tech Mahindra together with Qualco proactively optimises collections process across the UK utilities customer journey. Our joint data-driven intelligent approach enhances the overall CX, considering the financial well-being of customers while assisting them with the most suitable subscription models. We utilise the most suitable contact channels and then offer contextual solutions that ensure customer and business sustainability while enhancing the value of collections.

Everything you Need to Know

About the Partner

Qualco is a leader in financial technology and portfolio management, covering all aspects of the credit lifecycle with more than 20 years of proven experience. QUALCO 360 is a constantly expanding technology ecosystem that enables businesses to rapidly align operational activity with ever-changing customer behaviour. Combining analytics with machine learning and a comprehensive collections system, it revolutionises the management of NPLs and NPEs and radically reduces losses.

Their end-to-end enterprise platform – Qualco Collections & Recoveries (QCR), has passed the required assessment criteria after a comprehensive product review cycle by Arum's independent experts and is deemed capable to meet current market and industry needs, as set by Arum. Qualco achieved the Arum approved standard for 2020.

Hear From Us

For more information on this partnership, please write to us at BPSAlly@TechMahindra.com.

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