SaaS Transformation Services | Tech Mahindra

Transforming Customer Engagement

As a Salesforce Summit Partner, we stand as a beacon for a connected world. Our commitment to delivering innovative and customer-centric information technology experiences remains unwavering. We take pride in achieving a remarkable 4.9/5 customer satisfaction rating while extending our services to over 30 countries, enabling enterprises, associates, and entire societies to Rise.

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Tailored Solutions for Seamless Transformation

Explore end-to-end solutions personalized for your industry to build a fully integrated ecosystem experience.

BSS Transformation for Telcos

Provide an end-to-end BSS stack built on SFDC Vlocity that caters to every single customer touchpoint throughout the entire digital journey.

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Capital Investment Solution

Build in-depth customer relationships and enables an omni-channel view of customers, dependents, and partners.

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Salesforce Health Cloud Based Solution

Leverage Salesforce to provide a connected care management solution that enables easy appointment scheduling and management.

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Utilities.NxT: Green Energy Retail Pricing

Deliver real-time usage characteristics, customized costing and pricing, and end-to-end quote and contract management.

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AutoCX.NxT

Introduce the physical digital systems of engagement for the Auto.Nxt experience.

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Public Sector: Driving and Liquor Licensing Modernization

Provide end-to-end implementation for DLL’s licensing and enforcement system modernization on the Salesforce platform.

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Net Zero Cloud

We offer a cloud based sustainability management platform.

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Empowering Your Evolution With Our Suite of SaaS Offerings

Consulting and Roadmap

Business Process Consulting and Application Roadmap
Combining our expertise in Salesforce solutions and deep industry insights, our team can enable organizations to collaboratively envision and unlock value by defining approaches, strategies, and highly effective business processes in a changing business landscape.

Center of Excellence

Engagements Delivered Through Technology and Domain Best Practices
When working with global distributed teams, it’s important to establish centralized management and governance of global processes, facilitate reusability of components, leverage accelerators and frameworks to obtain the best results from the Salesforce product and solution ecosystem. Our architects and consultants can help your team set up a Salesforce Center of Excellence to enable adoption of leading practices and sustainable innovation to continuously drive business outcomes

Implementation

SF Prime for Phased Rollout and Speed to Market
Leveraging our proven hybrid-agile framework, SF-Prime, we deliver robust and highly scalable solutions for organizations to be future-ready. Innovation is key in all our transformations and is well-driven by our center-of-excellence, ensuring adherence to Salesforce governance and best practices for a robust and highly scalable solution that meets the needs of your organization’s aspirations. We bring best-of-breed business and technical consultants, architects, and developers to seamlessly deliver the planned Salesforce solution and collaboratively accelerate adoption.

Managed Services

Established and Proven Frameworks for BAU 
For transition to support, we are well equipped with predefined methodologies, set of tools, templates, processes, and a tailored service catalog to optimize and ensure a hassle-free BAU. We thrive in bringing efficiency and automation to drive operational maturity and to significantly reduce OpEx enabling the organizations to focus on value driven transformation projects.

Health Checks

Health Check and Audit of the Salesforce Environment 
With constant configuration changes and customization over a period of time, the Salesforce platform may accumulate technical debts causing security, scalability, and robustness issues. To address these concerns, our CoE experts conduct audits and health checks on the instance, providing a solution plan to fix or mitigate all identified debts.

Support as a Service

Salesforce Support as a Service
For continuous improvements, our new and improved Service Support Model for Salesforce, Support as a service, driven by Automation & Intelligence is designed to deliver productivity gains and operational excellence, enabling organizations to focus and invest on business growth levers. Support as a service covers administration, issue resolution, enhancements, and deployment management with DevOps and automation for stable, efficient, and predictive delivery.

Thought Leadership

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