Trending

Our Solution Portfolio

Incident Management

Taking complete ownership of technical issues and resolving with 24x7x365 availability and enterprise level SLAs

  • Industry leading SLAs
  • Root cause analysis
  • Vendor support
  • Issue escalation and resolution
Performance Management

Building, integrating, and managing cloud CX platforms, ensuring efficient and dependable delivery of experiences.

  • System health checks and alerts
  • Monitoring and alerts
  • License management
  • Upgrade planning and suppor
Continuous Improvement

Providing ongoing support, improvement, and optimization with critical support services and trained resources

  • Platform optimization
  • Configuration and development
  • Tuning and recommendations
  • Containment and CX improvements

Solution Components

Keep The Lights On
(Unlimited)

  • Break-fix, incident management and MACD
  • Upgrade support

Configuration and Change Management
(Monthly Cap)

  • Day-to-day system administration
  • Projects and scoping
  • Education
  • Enhancements

Proactive Services
(Included)

  • Performance monitoring
  • System optimization
  • License management
  • Quarterly business reviews

Navixus Centers of Excellence (CoE)

  • Consulting
  • Technology Enablement
  • Analytics
  • CX Technology
  • Operational Excellence

Understanding your current business process and creating an optimization map to reach the desired ‘to-be’ state with strategic consulting.

Improve efficiency, optimize manpower utilization and cost of business, and enhance CX and employee engagement with automation.

Know More

Move from reactive to a proactive and predictive way of working with advanced analytics capabilities delivering cutting edge AI/ML solutions.

Know More

Best-in-class contact centre and engagement desktop solutions to deliver a hyper-personalized experience to your end customers.

Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

Know More

Got Queries For Us

Help us find the answer to your questions by entering the details below:
By clicking on the submit button, I agree with the terms & conditions.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.